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Company | CNG Holdings, Inc. |
Address | Janesville, WI, United States |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-06-11 |
Posted at | 11 months ago |
- Escalate issues to the District Director of Operations (DDO) and Corporate Office if unable to resolve the issue directly with the customer.
- Comply with federal and state regulations and Company policies and procedures.
- Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
- Assist District Director of Operations with the recruiting, selection, and onboarding of Customer Service Representatives in the district.
- Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend.
- Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups.
- Maintain store staff schedule and assist covering other stores within the district.
- Other duties as assigned.
- Respond professionally and accurately customers in response to general questions, customer applications, requests, customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
- Serve and educate customers on the product portfolio by presenting all options for products and/or services to customers that meet their needs.
- Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.
- Coordinate operations, development, and training necessary for store achieving metric targets.
- Support store staff to ensure excellent customer service and embodiment of sales culture.
- Perform customer verifications to validate information presented.
- Complete compliance trainings and quarterly I Agree timely.
- 1+ year of supervisory experience preferred
- 2+ years of experience with sales, customer service, and cash handling
- Exceptional customer service, active listening, and verbal and written communication skills
- Ability to multitask, prioritize, work in an autonomous environment, and provide store level leadership
- Must have own personal reliable transportation in compliance with published policy and procedure, this may not include public transportation, transportation from family or friends, must maintain a valid Driver’s License and valid Automobile Insurance while employed by the company
- Proficient in Microsoft Office programs
- High school diploma, GED, or equivalent experience
- Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused
- Call center/Retail/Office environment
- Extensive cash handling
- Must be able to lift up to 50lbs, with or without reasonable accommodations
- Extended phone usage
- Extended viewing of computer screens and typing
- Long periods of standing
- Must be able to travel to all stores within the assigned district with personal vehicle
- Must work assigned shifts as scheduled
- May be asked to travel to neighboring districts
- May require overnight travel
- Position may be on-site lead for one or more Customer Service Representatives
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