Station Agent - Denali (Alaska Railroad)

To perform duties related to serving the traveling public including ticketing, baggage service and selling tour packages.
Duties And Responsibilities
Acts as liaison between personnel, vendors, hotels, cruise operators, and other transportation services regarding traffic flow and baggage handling issues. Resolves problems regarding lost or damaged bags, keeps an inventory control of all revenue baggage checks.
Represents the railroad as point of contact between Railroad and public, passengers, tour operators, and hotels in respective area. Resolves problems with customers, vendors, and on-board sales. Assists with boarding problems and issues.
Loads/unloads, stows, and delivers baggage to and from trains using a fork lift. When needed, travels on trains to assist with baggage operations in various locations. Operates ARRC vehicles (sedans, pickup trucks) requiring a valid driver’s license.
Responsible for all general housekeeping and maintenance of building and grounds. Ensures property is clean and in orderly condition.
Performs, as needed, the passenger service duties of ticket and tour package sales, telephone sales, and other passenger service marketing tasks. Uses a computerized reservation system to sell tickets and make seat assignments.
Contributes to team effort by accomplishing related results as needed.
The full position description and example of duties for this position is located under Class Specifications (enter position title in Search): https://www.governmentjobs.com/careers/Alaska/ classspecs
Minimum Qualifications
High school diploma or GED equivalent is required. Six months of verifiable front-line customer service experience is preferred. One year of experience in the travel or tourism industry is preferred. Basic knowledge of accounting procedures to handle money, make change, and balance revenue and reports is required. Ability to operate a computerized reservation system is preferred. Skill in operating a 10-key machine is required. Must be people oriented and have excellent communication skills. Must be able to use judgment in problem solving situations. Knowledge of Railroad terminology, passenger and baggage tariffs, services, schedules, and ticketing procedures is preferred. Previous experience operating a forklift is preferred. Must possess a valid driver's license.
[ [ [ [ [ PLEASE NOTE THAT HOUSING IS NOT PROVIDED. ] ] ] ] ]
PRE-APPROVED, FREE RV PARKING ON RAILROAD PROPERTY IS AVAILABLE FOR USE IN HEALY, ALASKA (15 MILES FROM THE DENALI PARK DEPOT).
Additional Required Information
Please include any REQUIRED AND DESIRED QUALIFICATIONS in your APPLICANT PROFILE and/or RESUME. If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment and whether full- or part-time. Your application will be closely reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant will not advance to the interview and selection phase of the recruitment.
IFyou are selected for an interview, then you MUST be able to submit a copy of a current driving record that reflects the past three (3) years of driving history.
The State of Alaska DMV Driving Records are available online: https://online.dmv.alaska.gov/onlinedrivingrecords
Contact Information
Alaska Railroad Human Resources Department
E-Mail: [email protected]
Mailing Address: P.O. Box 107500, Anchorage, AK 99510-7500
Street Address: 327 West Ship Creek, Anchorage, AK
Fax Number: (907) 265-2542
Alaska Railroad Corporation is an equal opportunity employer