Staffing Coordinator, Homecare Services

Overview

The Staffing Coordinator is a vital position to ensure that our clients receive the services

that they need. The Staffing Coordinator provides superior customer service to every

individual/organization that the office interfaces with each day.

Responsibilities

• Serve as the subject matter expert for all staffing functions, including

recruitment/retention, hiring, client matching, quality service, and complete care

according to authorizations.

• Assist applicants with the employment application and related paperwork to submit
• Responsibility for all functions around the staffing function of the applicable office.

to the Branch Manager.

• Assist in obtaining references on potential employees.
• Ensure that the Applicant Tracking System is appropriately and completely used.

Makes sure that required background and health screenings are submitted prior to

employment.

• Ensure that all new employees have completed all required paperwork and organize

the personnel record according to policy guidelines.

• Maintain a tracking and filing system on each employee for renewal of TB test or
• Maintain a complete and up-to-date personnel record on each employee.

screenings, auto insurance verification, NA certifications, in-service requirements,

vacation, and lost hours. Maintain a complete and up-to-date client record chart on

each client.

• Conduct new employee orientation with the exception of competency review.
• Locate new and relief staff for assignments as needed, in a timely manner, to fill

various staffing vacancies.

• Determine that staff member has been oriented to assigned duty and contacted of

any changes in scheduling.

• Assist with and review timesheets bi-weekly and transfer hours to spreadsheets for

billing and payroll by office deadline and ensure that timesheets match care plan.

• May conduct quality control calls/visits to ensure that clients are satisfied with
• Monitor use and hold staff accountable for the use of EVV.

service.

• Assist with evaluation of all employees as required by company standards as

assigned by Branch Manager.

• Ensure that each office is accepting all referrals that are offered to the office or

reporting denials to the Regional Clinical Director.

• Oversee the recruiting, hiring, onboarding, and retention of staff in order to cover

referrals and patient visit needs. Conduct general and job-specific orientation.

• Secure approval to assess on all new client referrals from appropriate sources and

keep a log of approval dates.

• Track Medicaid hours for PCS clients to ensure the hours worked for each client
• Prepare a weekly census report.

does not exceed billable hours for the month.

• Assist in preparing in-service packets, mailing of in-service self-study packets (if

applicable) and assist with on-site in-service training.

• In conjunction with Branch Manager and HR Business Partner, identify, investigate
• Dispense PPE, as needed, to ensure compliance with OSHA guidelines.

concern incidents regarding employees. This includes documenting, progressive

disciplinary action, counseling and termination as appropriate.

• Maintain a monthly mail log for the office.
• Record complaints or incidents immediately, communicate to the Branch Manager.
• Filing as needed.
• Take on-call as necessary.
• Develop good working relationships with key contacts with healthcare and

community service organizations. Including, but not limited to, clients, families,

referral sources, payer sources, and managed care organizations.

• Track clients on service without an attendant for all authorized hours.
• Scheduling, assigning and tracking of qualified attendants and clients.
• Clients on hold and without attendants shall be discussed no less often than twice

per week.

• Accept all referrals to the assigned office, denials must be approved by both the

Branch Manager and Regional Clinical Director. If the agency is considering

discharging a current client on service, this must be approved by the Branch

Manager and the Regional Clinical Director.

• All other duties, as assigned.

Qualifications

• Proven communication and problem-solving skills.
• Strong interpersonal skills, both internally and externally
• Two years college or equivalent experience with a related field.
• Basic computer skills
• Must be able to work in a face paced environment: adaptable, flexible, and able

to maintain and ensure complete care to our clients during change.

Acknowledgement

All job requirements in the job description provided indicate the minimum level of

knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job

descriptions are an overview of the duties, responsibilities and requirements of the position.

Employees may be required to perform other job-related assignments as requested.