Sr. Operations And Fulfillment Manager (Procurement And Supply Chain)

Sr. Operations and Fulfillment Manager

Location: Grand Rapids, MI

Classification: Full-Time Salaried, Exempt

Compensation: Negotiable

Reports to: Founder/CEO/Creative Director

ABOUT US:

Elsa Creative is a young, energetic, female-run company with two distinct brands: Elsa Leigh, and The Darling Effect. We seek to offer a fresh perspective on the products we use and wear every day.

At Elsa Leigh we design and create beautiful, meaningful jewelry that reminds women of the qualities that make them unique. We want women to feel loved for who they are.

With The Darling Effect, we take the season’s trendiest gift and lifestyle products and give them a ‘darling effect’, enhancing their look and feel.

WHO WE'RE LOOKING FOR:

Elsa Creative is seeking an experienced and highly-motivated Sr. Operations and Fulfillment Manager. The ideal candidate will be responsible for overseeing and optimizing all aspects of our operations and fulfillment processes to ensure efficient and cost-effective procurement, inventory management, and order fulfillment. This role requires strong leadership, analytical skills, and a deep understanding of supply chain dynamics.

WHAT YOU'LL DO AS A SR. OPERATIONS AND FULFILLMENT MANAGER:

Supply Chain Management:

• Oversee the end-to-end supply chain, including inventory management, order processing, and logistics coordination.
• Implement and maintain inventory control systems to optimize stock levels, minimize carrying costs, and prevent stockouts or excess inventory in conjunction with procurement and sourcing activities.
• Collaborate with cross-functional teams, such as sales, customer service, and distribution, to optimize supply chain processes and ensure smooth operations.

Operational Efficiency:

• Identify and implement automation and technology solutions to enhance operational processes and increase productivity.
• Analyze operational processes and identify areas for improvement, streamlining workflows to increase efficiency and reduce costs.
• Develop and implement key performance indicators (KPIs) to measure operational performance, monitor progress, and identify areas of concern.

Team Leadership:

• Foster a collaborative and positive work environment, encouraging professional growth and development among team members.
• Conduct regular performance evaluations, provide constructive feedback, and identify training needs to enhance the team's skills and capabilities.
• Support Operations through receiving, stocking, picking, and shipping of ecommerce and wholesale orders, as needed.
• Lead a team of operations and fulfillment staff, providing guidance, coaching, and support to ensure optimal performance.

Compliance and Risk Management:

• Implement and maintain robust contingency plans to minimize disruptions and ensure business continuity.
• Ensure compliance with relevant regulations, industry standards, and company policies in all operations activities.
• Assess and mitigate potential risks associated with suppliers, logistics, and operational processes.

Contributes to collective team effort by accomplishing any other related tasks as assigned.

QUALIFICATIONS

• Intermediate Excel experience; analyzing large datasets, create reports, and develop operational dashboards.
• Bachelor’s degree in supply chain management, logistics, business administration, or a related field.
• 4-6 years or equivalent experience (Required)
• Familiarity with relevant industry software, systems, and procedures such as ERP, WMS, and EDI, a plus.
• Outstanding communication and interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders.
• Dependable, communicative, and highly attentive to detail
• Excellent analytical and problem-solving skills, with the ability to identify opportunities for improvement and implement effective solutions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand, walk, use hands to handle or feel, reach with hands and arms, climb and balance, stoop, kneel, crouch, crawl, talk, and hear.
• Ability to lift up to 40 lbs

HOW TO APPLY: Those interested in the position are asked to email [email protected] at with a copy of their resume and cover letter. Thank you in advance to all applicants!