Sr Loss Prevention & Recovery Analyst

The Sr. Loss Prevention and Recovery Analyst is responsible for assessing various situations, identifying risks, conducting research and producing clear documentation of all findings. Areas of responsibility include tasks related to fraud deterrence, risk mitigation, and recovery. Responsible for high quality support and services to the bank, branches, and ultimately to customers. Ensures safety and security measures are followed in accordance with Bank policies and procedures.

RESPONSIBILITIES

• Generate suspicious activity and risk reports for management.
• Process Incoming and Outgoing collections of fraudulent items.
• Performs Regulation E claims tracking, research and resolution according to regulatory requirements and network rules.
• Debit card fraud alert monitoring.
• Work under limited supervision following established guidelines and procedures.
• Investigate and research forgery and theft within customers accounts.
• Review and analyze transactions flagged as suspicious or high-risk.
• Serve as first line of defense for risk management by identifying and reporting suspected or known violations of law.
• Interact with various Financial Institutions, Branch, and Department staff.
• Provide direction and cross-train new and existing team members on processes, policies and procedures.
• Respond to inquiries presented by team members.
• Provide Senior Managment recommendations or solutions to mitigate risk, complex problems or situations.
• Act as a liaison between customers and internal departments.
• Other duties as assigned.
• Participate in special department projects.
• Monitor and ensure adherence to Bank policy and procedure.
• Answer and assist with Branch requests via email and telephone.
• Prepare correspondence letters and request additional information from customers.
• Assist in ensuring department activities run smoothly and efficiently.

QUALIFICATIONS

• 4+ years' Banking (non-loan) operations, could be branch, back office, or fraud required.

A reasonable, good faith estimate of the minimum and maximum base salary or pay for this position is $20.67/hr. to $31.01/hr. Actual compensation will vary based on various factors including but not limited to location, experience, and performance. A discretionary bonus and/or business line incentive may be provided, in addition to a medical and other benefits, dependent on the position. For more information regarding our benefits, please visit https://www.ppbi.com/careers.html

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)