Sr. Director, Operating Unit

At Iron Bow, our mantra is “What We Do Matters” because of the tremendous impact every one of our employees has on our customers’ mission-critical outcomes. Be sure to check on whether you’re aligned with our company values and culture. If you think you can see yourself delivering an OUTRAGEOUS EXPERIENCE as a member of Iron Bow, then check out the job description below!

DOES THIS SOUND LIKE YOU?

• Customer driven: You are a leader who is passionate about and has successfully transformed and powered exceptional customer experiences through repeatable systems of culture, process, and technology.
• Enterprising: You are a growth minded operator who identifies new customer value and company efficiency opportunities within existing engagements and partners well with Sales colleagues to help pursue and win new business.
• Results-oriented: You are a driver who translates ideas into plans and implements effective actions that move the needle in a timely manner. You are methodical, detail oriented, and hands-on, with strong experience in designing and implementing portfolio or organizational level process improvements.

THE HIGH LEVEL

The Senior Director of the new Operating Unit will be responsible for integrating and delivering Iron Bow’s world-class technology and services across all offerings for a portfolio of customers. While partnering with other senior leaders on strategy, you’ll be responsible for key deliverables of customer experience, operational delivery, and financial profit & loss (P&L) management.

What You Will Be Doing

• Lead a team of Program and Project Managers and their teams to orchestrate customer value and contractual requirements delivery to ensure technical, schedule, and financial performance across a diverse portfolio of customers and contracts ranging from technology procurement support to highly complex technology architecture, implementation, and support to managed mission services.
• Partner with Sales leadership and support the development and execution of customer growth strategies for key customers as part of our organizational growth strategies
• Partner with Sales teams to support pipeline identification, business development, capture, and bid and proposal activities for renewal, new and additional revenue opportunities
• Collaborate across the organization to develop best practices and standard processes that are effective and allow teams to operate efficiently and with appropriate governance controls
• Working with relevant teams, lead the charge to recruit, hire, and retain market leading talent

Travel Requirements

This position is open nationally, with a preference for candidates based in the greater Washington, D.C. metropolitan area and will require 30% travel.

What You Bring To The Table

• Ability to lead change and establish operational metrics/key indicators for process control, communication, and performance improvement.
• Requires minimum BA/BS in Business or other relevant field. MBA is preferred
• 2+ years of consultative IT services selling and business development
• Approach business challenges from a macro perspective and resolve strategic issues effectively.
• Exceptional working knowledge of Microsoft Excel.
• 12+ years experience operations leadership
• Strong executive presence, polish, and emotional intelligence.
• Experience across Original Equipment Manufacturer (OEM) product delivery, highly technical professional services, managed services, and programmatic mission services
• Ability not only to communicate clearly with an understanding of your audience, but also to present ideas and gain commitments that are crucial to the success of the business.
• Ability to manage multiple, complex projects and changing priorities, work extended hours when required, make sound decisions under pressure
• Adept at balancing intense short-term pressures with overall long-term goals.
• Knowledge and ability to develop and/or interpret operating plans and budgets.
• Ability to collaborate and work effectively in a highly matrixed and team-oriented environment.
• Ability to effectively select, develop, coach, empower and motivate staff to ensure growth in their scope of responsibility and accountability for operational excellence.
• Approach business challenges from a macro perspective and resolve strategic issues effectively.

WHY YOU’LL LOVE IT

• Be instrumental in designing something new. Bring your expertise and make this opportunity uniquely yours.
• Be a part of organizational transformation. Now’s the time to join. Iron Bow is redesigning the customer and employee experience. This new approach elevates all and truly enables success.
• Iron Bow is rapidly growing and with growth comes opportunity for all. There is palpable energy and momentum across the company that is easy to tap into and be inspired by.

The Fine Print

Iron Bow Technologies is a leading IT solution provider dedicated to successfully transforming technology investments into business capabilities for government, commercial and healthcare clients. Our depth of technical expertise, global reach and strategic partnerships with industry leaders as well as disruptive technology partners uniquely positions Iron Bow to target the right solution to ensure your successful business outcome.

We partner with our clients from planning and implementation through ongoing maintenance and management to deliver solutions that are strong, flexible and on target.Iron Bow Technologies is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.