Squad Leader, Decision Support Experience

2077332-4

The Role

Fidelity Health is rapidly growing and maturing its offerings across health and welfare benefits, health and benefit accounts, and guidance around these areas! Our vision is to make employees' lives easier by helping them to choose and use their health benefits and accounts simply and optimally. In this role, you will lead an agile squad responsible for continuing to evolve our health benefit decision support experience by creating an experience that is easier to use and more personalized to the participant’s individual needs

The Expertise Skills You Bring

• Advance Fidelity Health’s digital experience to delight and help our customers choose their best fit medical plan and health and welfare benefits with a strong digital competence and apply that to optimize detailed user experiences (web / mobile)
• Are committed to developing a balance of technology and non-technology skills to keep our technology stack up to date and scalable
• Defining, refining, and communicating the team’s mission and roadmap to motivate and solicit feedback, ideas, build support and alignment
• Solid understanding of medical and/or pharmacy claims data
• Ability to lead a team in execution and identify, communicate, and remove impediments
• Take a data-focused approach to understanding customer needs, translate strategic objectives into action, and prioritize to improve value delivered
• Make informed trade-off decisions to strike the right balance between quality, cost, and timelines
• Skilled at influencing and motivating colleagues without formal authority
• Strong project/product management skills, with experience working in Agile environments (scrum/Kanban), Jira/Jira Align preferred
• Have a track record of establishing and maintaining relationships as you work collaboratively across the organization to deliver business outcomes and seek out the expertise of colleagues to advise on your approach
• Be intellectually curious and model a culture of continuous learning, mentoring, and coaching
• Ability to build a strategic vision and translate strategy into an efficient execution plan
• Demonstrated ability to build and lead successful teams
• Grasp sophisticated product features and break them into clear and concise stories with well-defined business value and acceptance criteria
• 10+ years of experience building environments to support health care related experiences, particularly Health Benefits plan design or Health Benefit Account related experience
• Take initiative and work independently
• Prioritize squad work and get the organization behind your decisions
• Ability to continuously improve and encourage an agile way of working
• Effective verbal and written communication skills, strong presenter
• 10+ years of experience in building cohesive digital products and journeys
• Ability to partner with and influence deep analytics and AI/ML teams to further build the product roadmap

The Team

You work in partnership with internal and external stakeholders, other Squad Leaders, Scrum Master, and Chapter Leaders aligned to your squad. By demonstrating and promoting Fidelity and agile leadership behaviors, you sustain and evolve our innovative agile culture.

Please see below for the salary range for work locations in Colorado only:

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Please see below for the salary range for work locations in New York City, Westchester County, NY and Jersey City, NJ only:

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Please see below for the salary range for work locations in California only:

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Please see below for the salary range for work locations in Washington only:

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Certifications

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a Best Place to Work in 2023. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working”. Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity work location for at least one week, 5 consecutive days, every four weeks. These requirements are subject to change.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 3.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.