Speech Analyst (Remote) Jobs

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.

About the role:

As a Speech Analyst, you will be responsible for building and testing the speech categories in CallMiner used for both QA scoring and ad hoc requests. You will also use CallMiner to find and identify trends in the contact center and make suggestions for new categories based on those findings. This role will report to the Department Manager.

Responsibilities:

• Utilize Speech Analytics business intelligence tools to monitor, summarize and inform leadership about internal processes and trends that impact our customers or business performance/risk
• Identify and report on performance trends and/or areas of business risk
• Build and test speech categories, logic, and scoring methodologies for defined initiatives and ensure a high degree of accuracy
• Share performance insights with contact center leadership and collaborate with them on current/future strategic initiatives
• Deploy basic order of operations and logical statements in order to learn and apply CallMiner syntax

Requirements:

• Exceptional time-management skills with the ability to handle multiple priorities
• 2 or mores years of speech analytics experience
• Ability to effectively problem solve with little to no supervision
• Experience with CallMiner or a similar software
• Effective verbal and written communication skills

Benefits & Perks:

• Paid parental leave
• Employee recognition and rewards program
• Health, dental, and vision insurance including mental health benefits
• Sabbatical program (for eligible roles)
• Flexible work schedule (In-office T/W/Th and remote M/F for hybrid-eligible roles)
• 401(k) matching plus a ROTH option (U.S. Based employees only)
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Summer hours (for eligible roles)
• Charitable matching and a paid volunteer day…Plus so much more!
• PTO & paid holidays off

About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.

Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.

It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.