Spare Parts Manager, 1St Level

WHO WE ARE

At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world’s industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing.

We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future! Join us and see how you can help change the world! For more information, visit www.knapp.com..

WHAT YOU GET TO DO

The Spare Parts Manager, 1st Level is responsible for spare part package sales for the North and Central America region from customer request to successful delivery.

Essential Functions and Responsibilities:

• Cooperate with the Purchasing Manager, Shipping Manager, and headquarters in order to secure qualified management of spare parts delivery
• Coordinate with other functional groups such as sales, procurement, customer service, and quality assurance
• Handle contact from customers requesting spare parts information
• Create part numbers for all third-party supplier parts and manage through set up in global price list
• Work with third-party suppliers to gather spare part package information for each project.
• Manage the returns of parts as needed
• Serve as the first point of contact to customer for spare parts package related topics
• Establish and maintain good customer relations by promptly responding to customer’s inquiries and promoting the Company’s products and services
• Manage multiple requests and track quotations into sales orders
• Manage orders through delivery; ensuring orders are received and billed on time
• Handle the expedition of customer inquiries when necessary

WHAT YOU HAVE

Working Conditions and Environment:

• Sitting, squatting, walking, reaching out to arm’s length, reaching over-head, lifting between 50-100 pounds, and reading
• Passport or ability to obtain passport
• Professional office etiquette is required at all times
• Overtime, if required by work
• Physical requirements may include:
  • sitting, squatting, walking, reaching out to arm’s length, reaching over-head, lifting between 50-100 pounds, and reading
• Authorized to work in the U.S.
• Occasional travel may be required, up to 10%

WHAT YOU WILL GET

• Profit Sharing
• Industry competitive compensation
• Paid Vacation & Holidays
• 401k with a very generous employer match and no vesting!
• Pet Insurance
• Subsidized Daycare
• Half day Fridays
• Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
• Subsidized food delivery
• A beautiful new, state-of-the-art, office complex in Kennesaw, GA
• Monthly celebrations
• Quarterly employee events
• Tuition Reimbursement
• 2 remote days per week
• Paid Parental Leave
• Corporate Social Responsibility including recycling, sustainability and volunteering

KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.

Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”