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Spa & Wellness Manager Jobs
Company | The Resort at Paws Up |
Address | Greenough, MT, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-09-19 |
Posted at | 8 months ago |
The Resort at Paws Up is America's premier luxury ranch resort. Set on a 37,000-acre ranch, Paws Up embodies the spirit of the American West. It's a family owned and award-winning destination that truly inspires.
- Oversees ongoing development and positioning of Spa and Wellness offerings in terms of overall concept definition, philosophy, and treatment & menu offerings. Reviews and refreshes Spa product offering in line with current guest and industry global trends.
- Promotes excellent guest/team member relationships by reacting promptly, efficiently, and courteously to all guest and team member concerns.
- Creates an environment which motivates team members to collaborate, learn, perform, and develop their skills. Develops a high-performing team through thoughtful professional development, effective timely performance assessments, and productive workflow processes.
- Expand the Spa and Wellness program to support The Resort at Paws Up and green o initiatives, enhance guest experience, team member development, retention strategies, and operational excellence.
- Oversees cleanliness, health, and safety of all spa facilities and retail area for professional spa products.
- Maintains high-performance work environment and provides leadership throughout areas of responsibility to ensure optimum internal and external partner relationships.
- Performs other duties as assigned to support the efficient operation of the department and The Resort.
- Identifies and provides feedback on objectives and assesses performance and service excellence.
- Hire, trains, and supervises Spa and Wellness team members including recognition, coaching/counseling, and corrective action. Effectively advises in hiring, promotions, wage adjustments, and terminations.
- Responsible for inventory and revenue related to spa and wellness services, retail, and spa facilities.
- Monitors and ensures all Spa team members are properly trained to adhere to health and safety regulations from the Health Department, as well as industry-specific regulations for health, safety, and cleaning and sanitation.
- Schedule and communicate with guests via phone, in-person, and Resort App messages promptly and accurately.
- Bachelor’s Degree in related field preferred.
- Proficient ability to multi-task and work in a fast-paced environment while remaining organized and prioritizing workload throughout the day
- Licensure or experience as a Massage Therapist preferable, but not required.
- Spa Wellness and Management Certification preferred.
- Valid State Driver’s License with two years of driving experience
- Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.
- Minimum 2 years management or leadership experience, preferably in a luxury spa or resort environment.
- Certificate or experience as a Yoga Instructor or Wellness Provider preferable, but not required.
- Has a friendly and professional manner under periods of high demands and with guest, team members, and management
- Strong verbal/written communication, interpersonal, and analytical skills
- Must have hands-on knowledge of retail/spa systems.
- A great work environment in a beautiful luxury resort setting
- PTO
- Referral Bonus
- 401K with match
- Complimentary Lunch Provided
- Carpool reimbursement $5-$20/Day
- Opportunities for career development and advancement
- Housing Assistance Available
- Medical, Dental, Vision
- Employee Discounts on Merchandise
- Life Insurance, Long Term and Short-Term Disability
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