Spa Receptionist, Kohler Waters Spa

Work Mode: Onsite

Location: Kohler, WI

Opportunity

Our Kohler Waters Spa team at The American Club Resort offers more than 50 innovative spa services using the healing properties of Earth’s mineral-rich waters and is one of only 64 five-star spas worldwide. Join our world-class team of spa professionals and help our guests renew and recharge while they experience five-star living at its finest.

Specific responsibilities include:

• Consistently provide service and maintain cleanliness standards at a Forbes 5-Star level
• Ensure accuracy of all reservations
• Maintain knowledge of spa treatments, spa policies, spa amenities, food & beverage and overall resort options and ability to communicate with our guest
• Support all spa retail activities outside of retail team hours
• Enforce spa policies (service requirements, age restrictions, guest behavior, etc.) with supervision/support to maintain a relaxing spa atmosphere
• Replenish guest amenity items including Coffee, Hot Water, Creamer and Infused Water for both upper level public spaces and Finishing Spa
• Receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise
• Proficiently use Property Management System (and related systems) to correctly process transactions, complete orders and accurately book/edit spa treatments
• Process all retail transactions paying special attention to attaching therapist names to sales for commission purposes
• Maintain facility safety, cleanliness and guest amenity standards
• Clean public restroom including toilet, sink and mirror and replenish toilet paper and hand towels
• Support spa food & beverage operations including obtaining of servicing license to uphold liquor safe handling requirements. Includes preparing and serving food & beverage items outside of café hours

This is a part time position, working weekdays and weekends. Shifts will vary between 7:00am and 9:00pm.

Skills/Requirements

• Strong communication skills and ability to work in a fast paced environment
• Must be 18 years or older to apply
• Prior customer service experience within a spa environment preferred, but not required
• Ability to obtain and maintain liquor servicing license upon hire

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [email protected]. Kohler Co. is an equal opportunity/affirmative action employer.