Spa Receptionist Jobs

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

The Spa Reservationist is responsible for greeting and welcoming guests to the spa. Ensuring each guest experience is personalized and seamless. The Spa Receptionist provides recommendations knowledgably and promotes a calm and tranquil environment throughout guests’ visits.

Job responsibilities include, but are not limited to:

• Scheduling spa reservations and upsell treatments to maximize room and therapist utilization.
• Ensure spa reception area is kept clean and free of clutter, retail display is presented elegantly and appropriately replenished at all times.
• Provide guest escorts to changing rooms, relaxation area and swimming pool.
• Ensure uniform and appearance is tidy and professional, in line with grooming standards.
• Report accidents, injuries to management.
• Provide retail recommendations to guests tailored to their specific needs.
• Handle telephone reservations in line with service standards, using proper telephone etiquette.
• Provide warm welcome and personalized service to all guests visiting the spa.
• Ensure all payment transactions are accurate at the end of each shift, reporting any discrepancies to the immediate supervisor.
• Complete all opening and closing duties professionally and accurately.
• Perform check in and check out of all spa guests. Handle payment transactions for treatment and retail products.
• Follow all company policies and procedures.
• Ascertain guest satisfaction upon guest departure and ensure.

• Able to work within a team with rotating shifts.
• 2 years of experience in luxury hotel or spa front of house position preferred
• Passion for guest care.
• Computer literate preferably with knowledge of spa reservation systems.
• Telephone skills ideally in conjunction with handling reservations.
• Personal interest in spa treatments and holistic lifestyle.

• Personalized development opportunities across Accor's extensive brand portfolio.
• Excellent Company benefits including medical, dental, vision and life insurance.
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Employee benefit card offering discounted rates in Accor worldwide for you and your family.