Software Quality Assurance Engineer

Quality Assurance (QA) Engineer

17a-4's DataParser (www.dataparser.net) is the leading independent middleware software that collects content from platforms like MSFT's Teams, Salesforce's Slack, Cisco's Webex, Zoom, Quip, Fuze, Bloomberg and formats for compliance archiving or eDiscovery retention.

We are seeing tremendous growth of our Azure-hosted version of the DataParser that provides a simple, cost-effective means for governments, education, healthcare, financial and other regulated institutions to capture many types of content and push into platforms like MSFT's 365 and Google's Cloud.

We are seeking a Quality Assurance Engineer who can help support our growth. He/she will test and troubleshoot the DataParser application and coordinate with both the sales and software development teams to support our over 1,000 clients.

Candidates must have college educational credentials and a strong background in information technology. A degree in computer science and knowledge of MSFT's Azure is preferred.

Application Support Role and Responsibilities:

●Provide expertise and technical knowledge to internal support team and clients for questions or issues related to the DataParser application, configuration, or functionality

●Communicate with other team members to solve problems

●Detect, document and report software bugs and issues to engineering via Microsoft’s DevOps tool

●Develop a high-level understanding of the core DataParser functionality and become the Subject Matter Expert (SME) on assigned projects

●Ensure client communications are current with details of the issue, progress, and resolution

●Effectively document issues/feedback from clients and internal support team to engineering

●Develop Knowledge Base articles to document troubleshooting steps and solutions

●Create and update product documentation as applicable

Experience and knowledge of:

●Previous manual testing experience is helpful, not required

●SQL database and query, helpful, not required

●REST APIs

●MS Windows environments (domains, trusts, global catalog, active directory)

●Windows Server

●MS's Azure Cloud

●Microsoft DevOps

●Messaging (email, SMTP, MS Exchange, Outlook)

●Networking concepts and terminology including firewalls, proxies, and DNS

●Remote desktop tools, RDP and WebEx

Competencies

●Ability to understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels.

●Ability to empathize with customers, actively listen; ability to always defuse situations rather than intensify one.

●Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.

●Prioritizes and plans work activities, uses time efficiently and develops realistic action plans.

●Demonstrates accuracy, thoroughness, and monitors work to ensure quality and presents data effectively.

●Well-organized, self-directed team player, and open to others’ ideas

●Excellent written and verbal communication skills. Listens effectively, transmits information accurately and understandably.

●Professionalism, discretion, and good judgment in all interactions with coworkers, customers, vendors, and others.

●Handles confidential and sensitive information and records with a high degree of discretion, diligence, and good judgment.

●Consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.

●Ability to quickly develop and maintain a high level of knowledge of software products