Social Media Community Manager

Stackline is the first full-funnel connected commerce platform for the world's most innovative brands. Business leaders, product innovators, performance marketers, and analysts trust Stackline as the single source of commerce truth. Fueled by our proprietary neural network, our market insights, revenue metrics, behavior analyses, and autonomous functionality create the actions that determine success or failure.

Founded in 2014 in Seattle, we have offices in Minneapolis, New York, Salt Lake City, and London. Since November 2020, Stackline has raised $180 million in strategic investments from Goldman Sachs Growth Equity and TA Associates.

Stackline is on a mission to fuel the future of commerce by bringing brands and customers closer together.

Stackline is seeking an experienced and enthusiastic Community Manager to join our team. As a Community Manager, you will be responsible for building and nurturing a strong community of users around our consumer app – helping to bring consumers and brands together. This role will require a ‘roll up the sleeves’ mentality, strong cross-functional communication and collaboration skills, and a ‘in-the-know' understanding of top trends in pop culture including strong experience in digital media and marketing channels.

This role is based in our Seattle, WA headquarters and will work closely with the executive team.

Key Responsibilities:

• Monitor and analyze community metrics, including engagement rates, user acquisition, retention, and sentiment.
• Collaborate with cross-functional teams, including product, marketing, and customer support, to ensure a cohesive community experience for users.
• Develop and manage community events, including online and offline meetups, webinars, and user groups.
• Identify and engage with key influencers and advocates to increase brand awareness and loyalty.
• Respond to user inquiries, comments, and feedback in a timely and professional manner.
• Build and manage a vibrant and engaged community across multiple channels, including social media, in-app messaging, and email.

Requirements:

• Bachelor's degree in Marketing, Communications, or a related field.
• Excellent written and verbal communication skills, with an ability to create engaging content for different channels and audiences.
• Experience working with consumer apps is preferred.
• Strong project management skills, with an ability to manage multiple initiatives simultaneously.
• Entrepreneurial drive with proven ability to thrive in an ambiguous and fast-paced environment.
• 6+ years of proven experience as a Community Manager or similar role, with a track record of building and managing successful online communities and company presence.
• Experience with social media management tools, in-app messaging, email marketing platforms, and community management platforms.
• Experience partnering on the development of social and digital marketing plans and campaigns.
• Empathetic and understanding of our customers and their unique challenges with a commitment to surprising and delighting each customer.
• Knowledge of online community best practices and emerging trends.

If you are a passionate Community Manager with a drive for creating and nurturing communities, we encourage you to apply for this exciting opportunity.

Benefits And Perks

It's important that each and every employee feels they are supported and can complete their life's best work today and in the future. As part of that, we are committed to doing our part in addressing pay gaps and discrepancies by providing pay transparency for all of our roles. Actual salaries are just one component of the compensation package and may vary above or below the range based on job-related knowledge, skills, experience, location, and performance. The pay range for this position in Seattle is $105,000 - 135,000 per year. Other rewards may include annual bonuses, short- and long-term incentives, and other team-specific awards. In addition we provide a robust benefits and perks package that includes:

• 20 days annually of Paid Time Off
• Summer Fridays early close at 2 pm
• 100% paid medical, dental, and vision for employees and qualifying dependents
• Company paid Life Insurance
• 9 Paid company holidays
• 100% Paid Parental Leave - 20 weeks for birthing mothers and 12 weeks for all other parents
• Fully stocked kitchen snacks with weekly fresh fruit
• Company 401k plan plus matching

Stackline is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applicants from all backgrounds to apply. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.