Site Reliability Engineer (Work From Home)

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

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Why Choose Us?
As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!

What you need to know about the job:
The American Red Cross seeks a creative and energetic Site Reliability Engineer to join our Fundraising & Marketing Technology Group (FMTG) in supporting applications that help to deliver ARC’s mission to “prevent and alleviate human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.” We accomplish this primarily through public-facing applications at Redcross.org and Redcrossblood.org, an internal gift management platform. The Site Reliability Engineer will be responsible for managing and triaging operational tickets pertaining to the data platform services as well as author and maintain operational run books to help reduce mean Time of Incidents (TOI). You will also assist in designing and maintaining hosting, process, transform, and analyze operational processes. You will work in concert with developers to evolve systems/products for better scalability, reliability and enable developer velocity. Emphasis on driving prioritization and execution of work based on business impact is a must.

Under supervision of the Senior Director, IT Platform Operations, the Site Reliability Engineer will:

• Ensure customer focus and satisfaction amongst business users, product/product development, security, and infrastructure areas. Acting as a customer advocate, frequently communicating, and engaging the “voice of the customer” and managing customer expectations as well as providing meaningful, actionable analysis of operations data
• Provide on-call support when necessary.
• Provide leadership, decision-making support and direction in a matrix environment to ensure reliable operation of FMTG platforms.
• Act as an escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs).
• Work with other engineers on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services.
• Research and recommend innovative IT solutions to improve efficiency and reduce operational costs.
• Serve as part of a 24x7 On Call rotation
• Lead issue resolution and Incident Management activities as delegated by team leadership.
• Establish key performance indicators and service level agreements for continually improving the performance of IT operations and lead collaboration with other IT groups to coordinate continual ITSM excellence.
• Liaise with offshore team and clients for resolving technical dependencies, issues, and risks.

The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home and can be located anywhere in the United States with a preference to work East Coast hours (starting daily by 8am EST).

PAY INFORMATION: The starting annual salary for this position will range from $115K - $125K. We do not offer an annual bonus for this role. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.**

Scope: Individual contributor that works under limited supervision. Apply subject matter knowledge. Capacity to understand specific needs or requirements to apply skills/knowledge.

Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.

WHAT YOU NEED TO SUCCEED (required/minimum qualifications):

• Bachelor’s degree in Computer Science, or another related field or its equivalent.*
• 5+ years of work experience in a Production environment operating ecommerce and/or content management platforms.
• Have exceptional interpersonal, communication and organizational skills, and be able to collaborate effectively within a diverse corporate and client environment.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (preferred qualifications):

• 3+ years of work experience with instrumentation tools such as New Relic or similar.
• 3+ years of work experience supporting Custom Java/Spring micro-services
• 1+ years of work experience administering Apache Lucene / Nutch / Solr
• 1+ years of work experience using Microsoft Azure
• 3+ years of work experience working with SQL and administering RDBMS such as MySQL or PostgreSQL on AWS Aurora/RDS

• 1+ years of work experience supporting Adobe Experience Cloud products including:

o Adobe Experience Manager
o Adobe Analytics
o Adobe Target
o Adobe Campaign

• Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

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BENEFITS FOR YOU:
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work, retirement, getting healthy and more. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn.

• Health Spending Accounts & Flexible Spending Accounts
• Employee Assistance Programs
• Paid Family Leave
• Disability and Insurance: Short + Long Term
• 401K with up to 4% Match
• PTO + Holidays
• Medical, Dental, & Vision Plans
• Service Awards and Recognition

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Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit to learn more, including our most-needed volunteer positions.

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