Shift Leaders Jobs

Benefits:

• Employee referral program up to $100 cash
• Flexible scheduling to meet your needs
• Free meals and employee discounts
• Paid on the job training provided
• Medical benefits and 401k with employer match
• Growth potential – we promote from within

Summary:
Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute
operational Brand standards and deliver a great and friendly guest experience. They set goals,
provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Responsibilities Include
Team Environment

• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members
• Support a respectful team environment

Operational Excellence

• Resolve guest issues
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food
• Ensure Brand standards, recipes, and systems are executed
• Create and maintain a guest first culture in the restaurant

safety and sanitation guidelines; comply with local and state laws
Profitability

• Ensure all products are prepared according to Brand standards
• Drive sales goals and results
• Manage cash over/short during shift
• Execute restaurant standards and marketing initiatives

Skills/Qualifications

• Math and writing skills
• High School diploma or equivalent, preferred
• Basic computer skills
• At least 18 years of age (where applicable)
• Fluent in English
• Restaurant, retail, or supervisory experience

Competencies
Guest Focus

• Develops and maintains guest relationships
• Understands and exceeds guest expectations, needs and requirements
• Resolves guest concerns by following Brand recommended guest recovery process
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

Passion for Results

• Consistently meets or exceeds goals
• Sets and maintains high standards for self and others, acts as a role model
• Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making

• Uses information at hand to make decisions and solve problems; includes others when necessary
• Identifies and resolves issues and problems

Interpersonal Relationships & Influence

• Develops and maintains relationships with team
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments