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Company | Baskin Robbins |
Address | Sanborn, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Restaurants |
Expires | 2023-10-12 |
Posted at | 8 months ago |
Summary
Dunkin' Shift Leader Job Summary
Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Responsibilities Include
Dunkin' Shift Leader Job Summary
Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Responsibilities Include
- Drive Profitability
- Provide coaching and feedback to crew members
- Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
- Manage cash over/short during shift
- Maintain Operational Excellence
- Work in a Team Environment
- Create and maintain a guest first culture in the restaurant
- Ensure Brand standards, recipes, and systems are executed
- Resolve guest issues
- Ensure all products are prepared according to Brand standards
- Communicate shift priorities, goals and results with team members
- Support a respectful team environment
- Execute restaurant standards and marketing initiatives
- Drive sales goals and results
- Support the training of crew members as requested
- High School diploma or equivalent, preferred
- Restaurant, retail, or supervisory experience
- Fluent in English
- Math and writing skills
- Basic computer skills
- Sets and maintains high standards for self and others, acts as a role model
- Resolves guest concerns by following Brand recommended guest recovery process
- Contributes to the overall team performance; understands how his/her role relates to others
- Interpersonal Relationships & Influence
- Passion for Results
- Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
- Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
- Identifies and resolves issues and problems
- Guest Focus
- Develops and maintains guest relationships
- Displays a sense of urgency with guests
- Problem Solving and Decision Making
- Develops and maintains relationships with team
- Understands and exceeds guest expectations, needs and requirements
- Uses information at hand to make decisions and solve problems; includes others when necessary
- Consistently meets or exceeds goals
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