Servicenow Qa Manager Jobs

Active Secret Clearance Required

Remote Position

Requirements:

Prometheus is looking for a dynamic and motivated candidate to support a fast-paced and rapidly growing opportunity. We are executing a major IT modernization and cloud integration initiative for client applications in an Agile environment. Position will be a management role over a software testing team of 4 manual and automated testers. Position is expected to have experience developing, executing, and managing a comprehensive software testing strategy, while managing resources and dependencies within an Agile environment.

Responsibilities

• Creates templates and plan to standardize and support QA and test activities.
• Plan, create, execute, and automate test cases, working with business partners, developers, and other stakeholders.
• Enhance and maintain the ServiceNow's Automated Test Framework
• Research, recommend, and implement new testing technologies and practices
• Serve as a Subject Matter Expert on best practices & techniques
• Document and analyze test results and recommend corrective action.
• Defines and establishes QA processes and procedures rooted in best practices.
• Conduct exploratory testing and risk analysis for complex features, e.g., those that span across platforms or teams.
• Collaborate and share information with other software QA engineers
• Ensure that validated deliverables meet functional and design specifications and requirements
• Identify test requirements from specifications, map test case requirements and design test coverage plan
• Test solutions in terms of functionality, performance, reliability, stability and compatibility with other legacy- and / or external systems
• Provide estimates, technical recommendations, and test solutions based on technical and business requirements
• Isolate, reproduce, manage, and maintain defects and test case databases, and verify fixes.
• Utilize JIRA to create Test Cases, track test execution, and triage defects
• Identify opportunities to reduce testing time and effort by automating repeatable tests.
• Support user acceptance testing conducted by business partners or end users.
• Write test cases and map out test scenarios, design automated test scripts that are reusable and execute tests daily
• Isolate, replicate, and report defects and verify defect fixes
• Understanding different ServiceNow Modules and having first-hand experience testing different ServiceNow Modules
• Lead and assist with Scrum Team estimation of stories and sizing of effort to include the representation of the test automation and engagement with Continuous Integration (CI) as required
• Define and champion quality and testing best practices among development teams.
• Identify any potential quality issues per defined process and escalate potential quality issues immediately to management
• Work closely with developers, professional services team and product owners to define the testing components that will be used to validate requirements against developed software
• Work closely with development teams to design testing strategies and integrate testing into the development process.

Required Experience

• Bachelor's degree in computer science, MIS, or related discipline, or equivalent related experience
• Experience in Quality Management Software and Processes
• Attention to detail and ability to identify, isolate and document defects
• Extensive experience using test case management tools
• Adaptability and willingness to learn
• Collaboration skills and ability to lead a team
• Creative solving of technical problems to ensure the ability translate technical requirements test plans
• Previous cloud computing experience preferred (MS Azure and ServiceNow)
• Hands-on experience with API, functional, compatibility, acceptance/smoke testing, ad-hoc/exploratory, unit testing, regression, staging, installation, and multi-platform testing
• 5+ years of experience leading automation testing teams including testing methodologies, tools and best practices
• Experience designing and implementing test plans
• Experience developing and executing end-to-end test cases supporting secure systems
• Ability to focus on deadlines and deliverables
• Experience writing test automation scripts
• Knowledge and experience in technical aspects of software solution being tested
• Experience with application performance monitoring and observability tools
• Effective verbal and written communication skills for both technical and non-technical audiences
• Experience managing a software testing team in an Agile workstream
• Strong knowledge of agile practices and experience with agile planning tools (e.g., Jira)
• Experience with ServiceNow's Automated Test Framework

Preferred Experience

• Experience with JavaScript, VBScript & other scripting
• Solid experience working with different Testing Tools (UFT, Selenium & etc.)
• Experience with migration from manual processes towards automation

Job Type: Full-time

Pay: $110,000.00 - $130,000.00 per year

Application Question(s):

• How many years of ServiceNow Automated Test Framework Experience do you have?

Education:

• Bachelor's (Preferred)

Experience:

• Leading Test Teams: 5 years (Preferred)
• Jira, Confluence: 2 years (Preferred)
• Leading Testing in an Agile Environment: 2 years (Required)

License/Certification:

• ServiceNow Administration Certification (Required)

Security clearance:

• Secret (Required)

Work Location: One location