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Hello All,

Greetings from Rootshell Inc..

Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. We are actively seeking ServiceNow Business System Analyst for one of our client in Dallas, TX, Please share your resume with current location & full contact info

Title-ServiceNow Business System Analyst

Location-Dallas, TX-Onsite (Hybrid)

Responsibilities:

Facilitate requirements gathering and functional design discussions on project and enhancement requests through a working technical knowledge of ServiceNow based on best practices recommendations AND understand of how we have ServiceNow

Prepare functional and technical documentation for enhancements and projects, and facilitate approvals from stakeholders

Prepare overall ServiceNow roadmap based on understanding existing initiatives and opportunity on leveraging functionality to propose new initiatives

Establish and enforce release commitments and timelines based on establishing LOE and priority and enhancement requests and scope of what is feasible to be included in each release

Facilitate User Acceptance Testing

Ability to perform hands-on configuration and development on the ServiceNow platform

Qualifications:

7+ years experience as a Business System Analyst, Project Management and/or Product Owner with a minimum of 2-3 years with the ServiceNow ITSM suite (i.e. Incident, Problem, Change, Service Catalog, SLA)

Experience with other ServiceNow modules (e.g. Demand Management, CMDB, Event management)

User story writing, backlog management, backlog prioritization is a must

ITIL v3 Foundation Certified

Experience managing one or more new implementations of ServiceNow a plus

Strong consulting, oral presentation, and written communications skills

Proven analytical problem-solving skills

Thanks,

Divya V | Recruitment Lead

Rootshell Technologies Inc,

[email protected]/4087211451