Servicenow Admin- Remote Jobs

Hi ,
This is Nida Tahseen from Zodiac solutions Pvt Ltd , I have got interesting Job opportunities across the USA .Below is the ,if you are looking a job change kindly share your resume .
Please share profiles for the listed role on priority.
Location: Pasadena, CA (Remote)
Responsibilities
Experience and Education:

• Monitors the assigned network, ensuring optimal function and minimal downtime.
• May mentor other system administrators during simple to moderately complex and relative sized projects.
• Works with vendor support contacts to resolve technical issues within the desktop and server environment.
• Performs system upgrades, configuration and customizations including planning and scheduling, implementation testing, and coordination.
• Drafts checklists, processes, and support trees, and knowledge bases for help desk and other support staff.
• Ensures networks are protected from physical harm, viruses, unauthorized users, and damage to data by developing and monitoring security procedures or collaborating with network security staff.
• Recommend out-of-the-box vs custom solutions for new features or product enhancements.
• Perform user account administration, account creation and management and password resets in Active Directory.
• Monitors and analyzes network load including traffic and utilization trends.
• Maintain adequate knowledge of operating systems and application software used to provide a high level of support.
• Responsible for managing the lifecycle of all ticketed problems.
• Monitors and maintains system performance and functionality, software licensing and maintenance agreements.
• Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures.
• Create reports or template mock-ups and requirements based on enterprise reporting needs.
• Understand business and system processes. Analyze different business metrics and conduct gap analysis and process optimization.
• Partners with other technical teams to identify and understand systems requirements for Manage Engine Implementations.
• Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines.
• Document all incidents and changes in IT Service Management system to meet or exceed SLA's.

Required Skills

• 6-10 years of applicable help desk and/or desktop experience required.
• Demonstrated expertise with either restaurant or support center technology.
• Proven ability to resolve complex, non-routine technical issues.
• HDI, Six Sigma, Project Management and /or other computer related certifications, a plus.
• Strong communication skills to manage escalations and offer technical mentoring to IT support specialists.
• Knowledge of metrics, reporting tools, and trend analysis.
• Bachelor's degree in Information Technology, Business or related discipline, or equivalent professional experience.
• 5 or more years' experience in ITSM suite technologies (BSM Remedy, Manage Engine, Ivanti, Calabrio WFM, Service Now, Fresh Service, etc.).

Nida Tahseen
Sales Account Manager
[email protected]
Contact Details : +1 484-272-8177|
|+91 9205816165|
www.zodiac-solutions.com