Service Manager - John Deere Dealership

Description

Competitive Pay, Close to Home, Easy Application Process - Apply Today

Benefits

• 401k & More
• Health Benefits
• Competitive Pay & Bonuses
• Paid Training
• Paid Time Off
• Employee Discount

Position Specifics

Department: Service

Reports To: Store Manager

Supervises: Service Clerks/Writers, Service Technicians, Service Staff

Compensation & Benefits

• Employee Discount
• Health Benefits
• 401k and more
• Extremely Competitive Wages + Bonuses
• Paid Time Off

Purpose

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Responsibilities

• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives
• Manages recruiting, staffing, and employee development activities for employees reporting to this position
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Develops, communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
• Responsible for other duties as assigned by your manager
• Coordinates customer clinics, field days, and related promotional events

Requirements

Experience, Education, Skills, and Knowledge:

• Basic understanding of financial principles relative to Service Department operations
• Ability to analyze and interpret internal reports
• High School Diploma or equivalent experience
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Ability to work extended hours and weekends
• Ability to write and speak effectively to individuals and groups
• 3+ years experience in Service Department operations
• Excellent customer service skills
• Familiar with John Deere and competitive products

LandPro Equipment is an Equal Opportunity Employer. We are proud to recruit, hire, and promote without discrimination due to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law.