Service Manager Jobs

Description:
Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Service Manager. The role of the Service Manager is responsible for the day-to-day operation of the branch’s Service Department in compliance with established policies and procedures. Plans, directs and controls the activities of the Service Department to ensure the overall growth and profit objectives are met. Formulates the major objectives, specific plans, plan procedures and programs for the Service Department; evaluates the department’s results and performance against objectives. Maintains the highest quality standards of professionalism in serving the customer and identifying their needs.

• Works with Parts Manager and outside sales force in a proactive way to improve labor sales efforts of outside sales force.
• Formulates annual and monthly sales/profit objectives and expense budget in accordance with company objectives.
• Assesses present and future needs, trends, problems and profit opportunities of the Service Department.
• Coordinates the processing of warranty claims with Warranty Manager and administers warranty and policy adjustments in the most fair and honest manner for the customer, dealership and vendor.
• Develops and maintains policies and practices which will ensure positive employee and customer relations.
• Ensures that approved policies and objectives are clearly understood and effectively applied within the department.
• Travels with outside sales force and own on to customer locations on a regular basis promoting Service Department and dealerships.
• Within the Company’s overall plans and policies, establishes short and long-term operating and financial objectives for the Service Department.
• Maintains appropriate communication within and between all departments within the branch.
• Promotes safe work habits and ensures that safety rules are followed.
• Performs other duties as assigned by a supervisor.
• Reviews and appraises the results of activities within the department and takes appropriate action as necessary.
• Is familiar with the activities of competition, market conditions and department operation; keeps the Branch Manager informed.

Qualifications:

• Requires previous supervisory experience.
• Must have strong work ethics and commitment to extra hours when needed.
• Must display excellent leadership and communication skills.
• CDL preferred.
• Minimum of four years’ experience in related field.
• Must have positive can-do attitude.

Benefits:

• Disability and Life Insurance
• Flexible Spending Account
• Competitive Salary
• Tuition Reimbursement Program
• 401k and Profit Sharing with Employer Match
• On the Job Training
• Paid Time Off program
• Medical, Dental and Prescription Insurance
• Internal Promotion Opportunities