Service Manager Jobs

Bobcat of Indy is a full-service Bobcat Dealership with 6 different locations - Anderson, Columbus, Ellettsville, Howard County, Indianapolis, and North Indianapolis. We specialize in new, used, and rental compact excavators, skid steer loaders, and track loaders. Bobcat of Indy offers parts as well as both mobile and shop service, and a full line of concrete supplies. Bobcat of Howard County is looking for a Service Manager to join our team. If you have previous management experience, enjoy working with construction/ag equipment, and want to join a well-established company, apply today! Responsibilities

• Responsible for the condition of the shop including keeping the shop equipment (including vehicles) in good repair and maintaining proper housekeeping.
• Align with all governmental rules and regulations (OHSA, EPA).
• Establish and maintain customer contacts to ensure a good working relationship with customers and promote customer service work.
• Develop/maintain all service efficiency and management reports and reporting methods.
• Responsible for all warranty service to insure fair and equitable treatment of the customer and the company. Optimize warranty reimbursement from vendors.
• Maintain an adequate and appropriate staff of qualified, trained, and customer-facing service technicians.
• Develop and schedule sales and expense budgets in cooperation with the Shop Foreperson and Branch Manager.
• Determine repair methodologies and job flows to improve the effectiveness, the efficiency, and customer happiness.
• Implement competitive compensation and incentive programs for all service job functions.
• Conduct regular (not less than monthly) meetings to compare performance with standards and goals; conduct annual performance reviews.
• Handle the daily operation of the Service Department.
• Provide quality service in a timely manner for both customer and company equipment that results in an efficient, profitable, and organized department.
• Capital expenditures will be forecast in order to maintain the various departments and assist in their improvement.

Qualifications

• Prior experience as a field or service technician preferred.
• 3-5 years management experience preferred.
• A team orientation with a strong sense of commitment to the customer and service team.
• Ability to develop and maintain relationships with customers, suppliers, other department personnel, peers and management.
• Personable, problem solver, a leader, ethical, intelligent and able to function calmly in stressful situations.

Benefits

• Paid Vacation and Flex Time
• Employee Assistance Program
• Many opportunities for advancement (We prefer to promote from within)
• Paid Training
• Health, Vision, and Dental Insurance
• Boot and Safety Glasses Reimbursement
• Profit Sharing and Bonus Program
• Company Paid Life Insurance
• Christmas Savings Program
• Short and Long-term Disability
• Matching 401K Plan
• Critical Care and Accident Insurance
• Family friendly company

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.