Service Manager Jobs

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!

Mercedes-Benz of Salt Lake City , a Ken Garff Automotive Dealership, is currently looking for a talented Automotive Service Manager that aligns with our core values and acts with respect, integrity, growth, humility, and teamwork.

As a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers!

Here’s why you’ll want to work here:

• Paid Time Off and 401k with Company match
• Employee discounts on Vehicle Purchases, Parts, Services, and More!
• Opportunity to work with one of the largest family-owned group of dealerships
• Year-end bonus program for all employees (Garff Giveback)
• Competitive compensation package
• Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance
• Great culture and real career growth

Here’s what you’ll be doing:

• Control the performance of the department using these tools: Daily Operating Control, efficiency, and productivity control, comeback reports, order trends and metrics, warranty reports, telephone surveys, and monthly forecasts
• Understand, keep abreast of, and comply with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc.
• Handle staff's time-off requests, payroll corrections, and other managerial tasks
• Quality-check completed jobs as needed
• Prepare and administer an annual operating budget for the service department
• Break down estimates into labor and parts before the job is started so that repair technicians are aware of time allowances
• Forecast, meet goals, and objectives for the department
• Handle escalated situations and follow up as needed
• Serve as liaison with BRAND factory representatives
• Keep abreast of new equipment and tools available and recommend purchases
• Ensure that the work areas and customer waiting area are kept clean and inviting
• Hire, train, motivate, counsel, support, and monitor the needs and performance of all service department staff
• Maintain reporting systems required by general management and the manufacturer

Here’s what you’ll need:

• Must be able to provide references upon request
• Strong problem-solving and communication skills (written and verbal)
• A valid in-state driver's license and a good driving record, per company standards
• Advanced knowledge of automobiles and repair work
• High School diploma or equivalent, college degree preferred
• Team-oriented, hands-on, and inclusive leadership style
• Proven track record in building and developing a high-performing service department
• Advanced computer and technical skills; having previously used Ignite/Dealer Track/Arkona
• 5-10 years in a Service Management/Leadership role

We are an Equal Opportunity Employer

(( We Hear You ))