Service Advisor Jobs

Service Advisor – Automotive

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Job Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
• Adhere to policies on vehicle care and operation
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up

Benefits

• Employee discount
• Employee assistance program
• Tuition reimbursement
• 401(k)
• Flexible schedule
• Health insurance
• Disability insurance
• 401(k) matching
• Dental insurance
• Vision insurance
• Paid time off

About Us

At Stephanie Morris Group we strive to be a better kind of dealership. Whenever someone gets in touch with us, whether in person, online, or over the phone, we go the extra mile to ensure they get everything they need and have a great experience in the process. If you’re looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people.