Server - Ice Cream Scooper (Franchise)

SCOOPOLOGIST MISSION

To bring the magic of our homemade ice cream to every guest through the creation of artistic quality, perfectly portioned ice cream treats.

ESSENTIAL FUNCTIONS

• Treat our fragile, premium, premium ice creams and toppings with total respect and pride.
• Offer a sincere, personal welcome to every guest entering the restaurant.
• Expedite orders from the window to the dining room. Find runners or run yourself.
• Anticipate the guest’s needs and react before they need to ask.
• Take and process telephone orders efficiently and encourage guests to order more.
• Create an emotional attachment to our restaurant by helping our guests create great memories.
• Make each guest feel important and special, especially kids!
• Enter orders into POS immediately.
• Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go.
• Monitor and restock the retail cases, make certain they are always perfectly neat.
• Look for ways to go above and beyond for your guests and coworkers.
• Make increased ice cream consumption the goal of each shift.
• Look for sampling opportunities.
• Be the final quality control checkpoint- be proud of everything.
• Coordinate all online orders to insure they are complete and modifiers are correctly done.
• Make products as fast as possible with precision and fantastic eye appearance- each one a work of art!
• Smile and make eye contact.

GENERAL JOB REQUIREMENTS

• Must meet the company performance standards for the job.
• Must read, write, and communicate in English as it relates to the job and to the safety regulations.
• Must be able to use, or learn to use, the equipment and tools used to perform the job.
• Must be able to perform all job functions safely.
• Must participate in company orientation and training.
• Must be able to work the scheduled / assigned times and required overtime for the position.
• Must be able to follow instructions.

SPECIFIC JOB SKILLS AND QUALIFICATIONS

• High School Diploma / GED preferred.
• Food Service background / experience preferred.
• Must have excellent people skills.
• Must be able to stand and walk for extended period of time.
• Must know safety information regarding all materials used within the scope of the work.
• Must have basic math skills.