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Senior Service Designer Jobs
Company | Zoox |
Address | Foster City, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Automotive |
Expires | 2023-09-21 |
Posted at | 10 months ago |
Zoox's Experience Team works across the organization to define and champion the “Human Experience." We embrace a human-centered design process that is collaborative, data-driven, and iterative. We are growing a team of exceptional people to help invent and design unique solutions. We'll address new challenges around AI and define interaction paradigms to advance human experience through design.
- Create relevant user profiles, scenarios, use cases and explore the holistic experience to create the service value propositions
- Develop innovative service solutions to solve our rider’s potential pains and find opportunities to enhance our user experience
- Include metrics to help monitor service performance through time
- Understand the technological challenges of our design and work collaboratively with cross-functional teams of designers, researchers, engineers and product managers amongst others
- Work collaboratively with key internal teams championing of a human-centered approach to designing, defining, testing and delivering services
- Use your analytical skills to identify the data required and interpret it to de-risk the decision-making process
- Facilitate workshops and lead multidisciplinary activities
- Bachelor’s or Master’s degree in Design, Service Design, HCI, or a related discipline.
- A portfolio showcasing relevant service design work
- Experience with mapping, wire-framing, road map creation, and value proposition design
- 8+ years of experience in service design
- Experience working with data to generate insights
- Basic knowledge of design tools like Figma, Sketch, or others to create wireframes and express visually the design work
- Proven problem-solving ability and strong user empathy
- Excellent verbal and visual communication abilities at all levels within the organization
- Experience in AI, tech or automotive industries
- Interest in product inclusivity and accessibility
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