Senior Reporting Manager (Remote)

Hinge Health is creating a new health care system, built around you. Accessible to 25 million members across 1,250 customers, Hinge Health is the #1 digital clinic for joint and muscle pain, delivering superior member outcomes and proven claims reductions. We pair the industry’s most advanced motion technology and wearable pain relief with a complete clinical care team of physical therapists, physicians, and board-certified health coaches to help people move beyond pain and reduce surgeries and opioid use. Hinge Health’s HingeConnect integrates with 1 million+ in-person providers to enable earlier interventions for avoidable MSK surgeries. Four in five health plans and employers with a digital MSK solution trust Hinge Health, including Land O’Lakes, L.L. Bean, Salesforce, Self-Insured Schools of California, Southern Company, State of New Jersey, US Foods, and Verizon. Learn more at http://www.hingehealth.com

Work From Anywhere

For this position the individual has the flexibility to work anywhere, within the US.

About The Role

We're looking for a Senior Manager who can join our CS Reporting Strategy & Operations team to drive both strategic initiatives and operational excellence by leading key reporting project deliverables. This team’s mission is to drive scaling, efficiency, retention, and revenue for the Client Success team, with the focus on developing commercial reporting strategy, operations transformation, and program management of key cross-functional strategic initiatives.

Example Project Areas Include

• Cross-functional representation for product experiment impacts on commercial reporting
• New revenue / retention strategies (e.g., new products, PG/SLAs)
• Business outcome management
• Commercial reporting (e.g. partnering cross-functionally with data, product, marketing, and commercial teams)
• Scaling and transforming Client Success team reporting operations

The ideal candidate has had a mix of both strategy and operations project experience, with a strong analytical mindset. There is an opportunity to move into a team management role, so management experience is a bonus. Start-up experience is a plus, but not a must as we look for individuals who can thrive in ambiguity. We are looking for an individual who can see the "big picture" but is also willing to roll up their sleeves to help us continuously improve.

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What You’ll Accomplish

• Strategy: Provide strategic insights to leadership in order to inform goals and future direction of the Client Success team reporting, with a focus on operating efficiently: conduct internal research, drive analyses of commercial performance / trends, and synthesize information prior to sharing with leadership.
• Cross-Functional: Represent the voice of the customer in cross-functional product meetings to consider the impact to commercial reporting outcomes
• Operations: Contribute to error-free and efficient day to day execution by directly taking on, documenting, and continuously improving reporting tools and processes for the Client Success team
• Strategic Initiatives Management: Ensure key strategic projects stay on track by leading on key deliverables: encourage cross-functional coordination, provide visibility into key metrics, and ensure required buy-in is in place, including executives

What We're Looking For

• Data Analysis: Able to design, conduct, interpret and present quantitative and qualitative analyses. Proficient excel/Google skills to work efficiently with the data team and ensure quality of data.
• Systems thinker: Highly analytical, able to break down a problem. Builds robust models / frameworks aimed at solving problems.
• Communicate effectively: Communicate in ways that conveys both clarity of thought and rigor, while being concise - be that via prose or visual aids.
• Project Management: Able to manage multiple projects at once from discovery phase to execution within prescribed timelines, ensuring all success criteria are met
• Make results happen: Measure performance by results and impact, not actions or good intentions.
• Think long term: Focus on long-term value vs short term results.
• Change management: Able to influence stakeholders to affect process change. Thoughtful approach from planning to monitoring.

BONUS POINTS

• Management experience
• Tableau experience
• Healthcare experience is a plus
• IPO experience
• Consulting / Investment banking experience

What You'll Love About Us

• Flexible vacation and paid time off: Employees have flexibility to choose when, how, and why they take time off to rest and recharge. Exempt employees can take advantage of our flexible pto program. Nonexempt employees can utilize up to two weeks of sick time and up to 17 days of vacation per year, including mental health days.
• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
• Modern life stipends: Manage your own learning and development budget, use the mental health to support therapy costs, and lifestyle stipends to cover your favorite wellness services, and work-from-home equipment.
• Other compensation: At Hinge Health, we want every employee to be invested and rewarded in the future success of the company. All full-time positions are eligible for equity.

$100,900 - $183,300 a year

Consider the range above plus equity, and benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.

About Hinge Health

LinkedIn recently named Hinge Health one of the Top 50 Startups. Forbes, Fast Company, and Inc. have also recognized our technology, innovation, and culture.

Since our founding in 2014, we've raised more than $800 million from leading investors, including Coatue and Tiger Global. We work with 1000 customers across every industry and the public sector — including Salesforce, Verizon, and the State of New Jersey — to give more than 23 million people access to the care they need. We’re positioned to continue leading the market with unmatched investments in clinical research, care innovation, machine learning, AI, and computer vision.

Diversity And Inclusion

We’re committed to building diverse teams that reflect the communities we serve. Visit hingehealth.com/diversity-equity-and-inclusion to learn more about what moves us.

Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.

Disclaimer

There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that we will never ask for your financial information at any part of the interview process including the post-offer stage, and will only correspond through @hingehealth.com domain email addresses.

If you encounter any suspicious activity, we recommend you cease all communication with the individual and consider reporting them to the US FBI Internet Crime Complaint Center. If you would like to verify the legitimacy of an email you received from our recruiting team, please forward it to [email protected].

*Please do not send resumes via email*

If you're interested - we'd love to hear from you.