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Senior Project Manager, Member Communication Strategy (Remote)
Company | Hinge Health |
Address | Denver, CO, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-06 |
Posted at | 10 months ago |
One in two people experience debilitating back, neck, shoulder, or joint pain — but traditional treatments have failed to meet their needs. Physical therapy can be expensive and hard to access; appointments often involve long commutes and missed work. Making matters worse, unresolved pain can trigger the overuse of opioids and surgeries.
- Own the end-to-end analytics processes from running exploratory analyses to identifying hypotheses to designing experiments to crafting a story for leadership.
- Cultivate and maintain high levels of inclusivity, engagement and psychological safety within the team, supporting their growth and career development.
- Lead the strategy, development and execution towards our vision for highly personalized member communications, delivered at scale, that advance the members healthcare outcomes.
- Lean into AI, Behavioral Science, and other advanced technologies and budding fields of research to elevate our impact.
- Measure the effectiveness of personalized messaging strategies and iterate on findings to predict and meet member needs.
- Collaborate with cross-functional teams including product, design, growth marketing, data science, operations, clinical, and behavioral science to drive innovation and build exceptional member experiences.
- Data-driven decision-making: Proficient using data to drive decision-making and iterate on findings to both predict and meet member needs. Ability to manage ambiguity and make sound judgments in a fast-paced environment
- Inclusive leadership skills: Experience leading a detail oriented, highly productive team in a fast paced environment. Motivational leader that cultivates high levels of inclusivity and psychological safety. Actively engaged in the growth and career development of their team.
- Consumer engagement: Building and executing highly personalized, effective consumer (member) communication strategies is your superpower.
- Strategic, analytical thinking: Expert at designing and executing innovative approaches to address consumer (member) needs. Skilled at hypothesis generation and testing with strong data analysis skills.
- Project Management: Skilled at managing cross functional projects end to end, with a proven track record of delivering results within set timelines and scope.
- Collaboration and partnership building: Strong track record communicating at all levels with cross functional stakeholders. Prior experience working with product, design and/ or growth marketing teams. Experience also partnering with clinical or behavioral science teams is a bonus.
- Technical expertise: Proficient at writing SQL, developing and maintaining Tableau dashboards and visualization. Experience with Python/R is a plus.
- Marketing experience with a focus on developing and implementing data-driven strategies that drive member retention
- Health-tech experience
- Experience working on classification and prediction machine learning models to advance member personalization
- User research experience
- Modern life stipends: Manage your own learning and development budget, use the mental health to support therapy costs, and lifestyle stipends to cover your favorite wellness services, and work-from-home equipment.
- Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
- Flexible vacation and paid time off: Employees have flexibility to choose when, how, and why they take time off to rest and recharge. Exempt employees can take advantage of our flexible pto program. Nonexempt employees can utilize up to two weeks of sick time and up to 17 days of vacation per year, including mental health days.
- Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
- Other compensation: At Hinge Health, we want every employee to be invested and rewarded in the future success of the company. All full-time positions are eligible for equity.
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