Senior Production Manager Jobs

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Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation fintech company using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

Who We Are

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation fintech company using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The role

The Production Manager is responsible for managing a team of Mortgage Loan Originators, including training, motivating, and performance managing team members to drive a highly successful team structure, while also ensuring every member interaction becomes an exceptional interaction with SoFi. You will lead a team of 10 – 12 Mortgage professionals, with responsibility for facilitating the closing of loans at or ahead of the target while delivering an outstanding member experience.

What you’ll do:

• Ensure team is following procedures, as well as regulatory compliance
• Maintaining company revenue margins
• Other duties as assigned
• Proactively identify, escalate issues and propose recommended solutions
• Train, motivate, monitor, and coach new associates
• Drive excellence in every member interaction
• Independently manage teams of 10 – 15 mortgage associates
• Provide exceptional member experience
• Manages pipeline and meets minimum monthly personal production for the team
• Manage daily reports to ensure team member performance
• Serve as a second-tier for escalations
• Performance manage team members through scorecard metrics
• Accountable for MLO’s in office and hybrid schedules in order to maintain member experience
• Handle special member circumstances and problems as they arise
• Regarding potential issues with contributing to operational success
• Monitors the day-to-day activities of functional areas to ensure compliance to internal policies

What you’ll need:

• 3 + years’ experience in sales management
• Ability to react to change quickly and implement new processes and procedures
• Carries multiple state NMLS licenses
• Experience training, motivating, monitoring, and coaching sales teams
• Passionate about the member experience
• 3 + years general customer service experience
• Strong written and verbal communication skills to answer questions and communicate issues clearly and concisely to associates, members, and upper management
• Demonstrated success motivating and leading a team of sales professionals to meet or exceed rigorous sales targets
• Knowledge of regulatory compliance
• Mortgage, consumer credit, or consumer lending experience
• Professional demeanor and excellent work habits are essential
• Ability to motivate the sales team to exceed performance expectations
• Assist with and support infrastructure needed to support growing a sales team
• Ability to work well with technology and the desire to help design workflows and processes to enhance our sales strategy and volumes
• Ability to work independently with little or no supervision
• Mortgage Sales Management experience or its equivalent
• Minimum Bachelors or Associate Degree or significant experience in the industry
• Centralized sales experience or processing center management experience

Why you’ll love working here

• 401(k) and education on retirement planning
• Tuition reimbursement on approved programs
• Great health & well-being benefits including: telehealth parental support, subsidized gym program
• Generous vacation and holidays
• Competitive salary packages and bonuses
• Fully stocked kitchen (snacks and drinks)
• Employer paid lunch program (except for remote employees)
• Paid parental leave for eligible employees
• Monthly contribution up to $200 to help you pay off your student loans
• Comprehensive medical, dental, vision and life insurance benefits

Compensation And Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.