Senior Product Qa Specialist, Us&Can

About Us

Trip.com Group Limited (www.trip.com, Nasdaq: TCOM) is a leading one-stop travel service provider consisting of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Founded in 1999, listed on Nasdaq in 2003 and HKEX in 2021, Trip.com Group has become one of the largest travel companies in the world in terms of gross merchandise value.

The Role

We are looking for an experienced User Experience Specialist to join the global quality assurance team. You will be responsible for evaluating Trip’s user experience in US&CAN Market, identifying the gap between Trip and its competitors, and working cross-functionally to solve users’ pain points for the US&CAN Market.

Responsibilities:

• Conduct regular user experience testing, in-depth competitor studies, and local user research, to Identify user experience defects and gaps, compared to our competitors.
• Conduct local user research to explore local user behavior and preference.
• Monitor user experience metrics and provide local insights and advice to HQ teams.
• Deliver presentations that persuasively communicate findings and recommendations to the management team and key stakeholders.
• Work collaboratively with other teams to solve users pain points.

Experience & skills desired:

• Native speaker in the US market.
• Strong written and verbal technical communication skills
• Critical and logical thinking. A good understanding of QA methodology is a plus.
• At least two years of experience in user experience/operation/PM/quality assurance or related fields in the online e-commerce industry.
• Good understanding of local user behavior in the US market, familiar the CA market is a plus.

Annual Base Salary

The job grade for this position in the United States is 4, and the annual base salary range is $67,000 - $80,000. The annual base for this role will vary based on multiple factors, including a candidate’s qualifications, skills, competencies, experience, and location. Pay ranges may be modified in the future.

Annual Total Package

Employees in this role are eligible for annual bonuses, which may increase their total annual pay from $69,500 - $88,000 based on their ongoing, demonstrated, and sustained performance in the role.

Benefits

Trip.com Group offers a wide range of benefits to support employees and their families, including health insurance with 4 PPO options and 1 HMO (CA-based employees only), dental insurance with 2 plan options, vision insurance with 1 plan option, basic life insurance, long-term disability insurance with benefits of up to $5,000 per month after 180 days of disability, and short-term disability insurance with benefits of up to $2,500 per week for up to 26 weeks of disability. We cover approximately 72.64% - 94.28% of the premium for employee medical insurance, and approximately 44.40% - 57.65% of the premium for dependents.

The company also offers a 401(k) plan with a matching contribution of 100% of the employee's deferral on the first 3% of eligible compensation and 50% of the employee's deferrals that exceed 3% but do not exceed 5% of eligible compensation, as well as time away from work for paid holidays (12 business days/year), paid sick leave (40 hours/year), paid time off (120 hours/year), and examination leave (32 hours/year).

Additionally, the company provides allowances and subsidies, such as business travel reimbursement, travel discounts, holiday allowance, and a vacation subsidy of USD 300 equivalent in the form of Trip Coins on Trip.com every year for employees who have completed at least 6 months of service with the company.

Why Trip.com Group

Joining Trip.com Group is like taking an adventure filled with excitement and success. With a group of colleagues who are passionate about making every trip the perfect trip for over 400 million customers around the globe, you will be part of a journey of globalization and have a world-class stage to unleash your talent. Opportunities are unlimited, so is your growth.