Senior Product Owner - Digital Products (Hybrid)

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers. And it takes a whole team of dedicated customer-focused advocates to make it happen! From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline.

Key Responsibilities:

• Develops the team culture and positions it for success
• Have technical foundations to effectively triage scope and able to collaborate with solution architects
• Applies Agile principles to capture product requirements, prioritize work by value and improve return on investment
• Ensure team is constantly receiving feedback from leadership, business team, and customers to prioritize new features and improvements
• Collaborate with digital delivery teams and business division stakeholders to manage Product Vision, Strategy and Product Roadmap for our digital seating products - seat maps, seat selection, family seating, seat recommendations and more
• Engages customers/stakeholders throughout the product development cycle using various feedback channels like user group meetings, product demos, customer evaluations, surveys etc.
• Focuses the team on solving customer problems, rather than building features
• Apply value prioritization concepts like cost of delay and delivery risk
• Product owner uses data from the market, customers, end users and teams to not only drive product improvements but also drive innovation around emerging business and market needs (leading capabilities and industry trends)

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

• 9+ years E-commerce or related business experience
• Flexible and adaptable in an evolving environment, including willingness to learn new processes and serve as a champion for improvement initiatives
• Agile methodology
• Reliable, punctual attendance is an essential function of the position
• Proven ability to lead teams, set priorities and manage day-to-day evolution of a digital product
• Must be well organized, methodical and pay close attention to detail
• Proven ability to prioritize and manage multiple projects/releases simultaneously
• 1-2 years Agile/Scrum experience required
• Digital products and stages of customer lifecycle
• Successful completion of interview required to meet job qualification
• Bachelor's degree
• Possess strong analytical skills and ability to define business cases
• Must be legally authorized to work in the United States for any employer without sponsorship

What will help you propel from the pack (Preferred Qualifications):

• MBA or a Master's Degree in a related field
• 5+ years airline experience

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.