Senior Order To Cash (O2C) Analyst , Finops Hq2

We are Amazon’s Finance Operations organization and responsible for Amazon’s Retail Accounts Payables and Receivables. We are responsible for making on-time, accurate payments, billings and collections on behalf of North America Retail. We are seeking an Accounts Receivable (AR) Analyst that will work directly with vendors, vendor management, and our fulfillment operations to address outstanding payment and billing questions and issues. This position will lead efforts to dive deep into vendor payment data, drive process improvements, standardize processes, and eliminate root-cause defects within existing systems.
This role is based in our new headquarters in Northern Virginia, where Amazon will invest $2.5 billion dollars, occupy 4 million square feet of energy efficient office space, and create at least 25,000 new full-time jobs. Our employees and the neighboring community will also benefit from the associated investments from the Commonwealth including infrastructure updates, public transportation improvements, and new access to Reagan National Airport.
By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.
Primary responsibilities:

• Leverage data from numerous databases and internal tools (using Excel, SQL, or other data management systems) to perform reporting and analysis.
• Educate internal and external customers on self-service tools.
• Recognize escalation trends and identify underlying defects and root causes.
• Work across US/Canada time zones as needed.
• Work with India business partners.
• Identify and implement best practices to streamline the Procure-to-Pay and Order-to-Cash processes; document operating procedures for complex vendors and situations.
• Research shipment and receiving issues to identify and resolve product shortages.
• Partner with and influence Retail, Tech, Ops and other teams to resolve defects.
• Communicate directly with vendors to resolve invoice and billing discrepancies and ensure timely and accurate receivables.
• Systemically intake, escalate, and triage vendor payments (payables and billings) contacts and issues and follow-through to resolution, including executive-level communication.

Key job responsibilities

• He/She will recognize escalation trends as well as identify underlying defects and root causes.
• The Sr. Analyst will leverage his/her knowledge and experience in these areas to direct or influence next steps to resolve vendor disputes in an accelerated time frame.
• The subject matter expert (SME)/team lead for but not limited to the Retail order-to-cash process, contract agreements, Inventory Returns, and Shortage Claims.

A day in the life
The Accounts Receivable Analyst will be responsible for systematically reviewing and triaging vendor billing disputes that have been escalated to the FinOps HQ2 – Escalations Team. The core function of this role is to deep-dive disputes by determining the root cause (RCA), and set a path to green by working closely with Retail Vendor Managers, Retail Business Partners as well as the Hyderabad (HYD) Disputes Team and Special Vendor Operations Team (SVOT).

• 4+ years of experience in the transactional accounting field
• 4+ years of experience participating in continuous improvement projects in your team to scale and improve controllership with measurable results
• 4+ years of experience identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.