Senior Manager - Service Operations (Enrollment & Billing)

This lead position will manage the Enrollment, Eligibility and Billing (EEB) operational teams for the Individual and Family Plan (IFP) business. Responsibilities include the end-to-end management of IFP membership from our software enrollment & billing vendor through to HRP our claims system. This organization also responsible for renewal activity, open enrollment service readiness, reconciliation, billing related activities, and new market implementations.
Pay Range
The typical pay range for this role is:
Minimum: 75,400
Maximum: 162,700
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit

jobs.CVSHealth.com/benefits

Required Qualifications
5+ years experience in managing high volume edit correction processes.
8+ years of experience managing a group of 40+ people
5+ years of experience in enrollent and billing (Operations)
Multiple years proven leadership experience setting strategic direction and influencing change that resulted in quantifiable positive outcomes.
Proven strong leadership skills managing high performance teams.
Experience in highly regulated business and production-oriented environment.
Excellent verbal and written communications skills.
Strong organizational skills.
Strong analytical skills and root cause analysis
Vendor management experience and relationships
Ability to collaborate with cross functional teams
Preferred Qualifications
Proven track record of excellent quality results.
Excellent analytical and technical skills.
Strong knowledge of government programs with heavy emphasis on compliance
Demonstrated ability to handle multiple assignments competently, accurately, and efficiently.
Strong attention to detail.
Experience with databases as well as interpretation and manipulation of related data.
Education
Associates or Bachelor’s degree in a closely related field or equivalent combination of education and experience.
Advanced degree preferred.
Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.