Senior Manager, Internationalization & Localization

We are looking for an experienced Localization professional, that is well versed in setting up processes and understanding the latest localization technologies, with expertise in language quality, process improvement, and vendor management. In this role you will lead and coordinate work across the BOLD portfolio and help to ensure positive relationships, input to solutions, and execution to meet our goals. Through partnerships with product and portal managers, analytics and business insight you will evaluate opportunities while balancing priorities. As the Senior Manager, Internationalization & Localization, you and your team will continue to improve the quality of BOLD localization and expand localization scope to new countries and languages across our portfolio.

About This Team

The international and localization team ensues linguists support BOLDs international tone and voice across all customer touch points and channels and manage this differently between competitive portals. This team works on guiding product and development teams to ensure localization standard methodologies are followed to minimize downstream issues and decrease cost and time-to-market for the localized versions.

What You’ll Do

• Develop and provide ownership over a cadence of reviews / approvals of your deliverables that increase visibility, discussion, and innovation
• Build and lead a high performing, empowered team ensuring a strong culture of trust and collaboration (within the team and across teams they work in).
• Lead, develop, mentor and inspire a team of (9) Localization project, technical and QA managers and 30+ linguists.
• Lead the new locale International expansion strategy, hire talent, oversee a localization management system, use AI tools, set goals for the team and establish roadmaps and deadlines for all strategy related deliverables.
• Monitor individual, team and portfolio performance and implement improvements to improve knowledgebase, efficiency and effectiveness.
• Set prioritization and escalation strategies which support localization excellence at scale
• Engage and build relationships with business partners across product, engineering, marketing, and customer support to advise on best practices and launch successful localized products

Oversee Team Responsibilities

• Maintain relationships with vendors.
• Guiding product and development teams to ensure localization standard methodologies are followed to minimize downstream issues and decrease cost and time-to-market for the localized versions.
• Selecting and managing translation / localization contractors, set quality and delivery standards. Approve invoices.
• Defining and building reporting frameworks and Indicators that can effectively track and maintain a data informed perspective at the project, program, and portfolio level
• Ensuring linguists support BOLDs international tone and voice across all customer touch points and channels and manage this differently between competitive portals.
• Managing the localization budget, from planning and forecasting through final invoicing; use data to evaluate efficiency of cost, timelines and quality.
• Evaluating existing workflows and technology solutions, anticipate requirements, and identify improvement areas; Develop and implement optimization KPI’s that support the strategy.

What You’ll Need

• Solid in-depth knowledge of internationalization and localization
• Strong organizational and leadership skills in navigating ambiguous environments.
• Strong leadership presence and the ability to effectively communicate with and influence executives, technical and business teams in a cross functional environment
• Familiarity with Content Management Systems (CMS), document management systems and software repository and build systems
• Experience with localization processes and technologies such as TM recycling, terminology management, machine translation, etc.
• Experienced in production or program management at senior levels
• Excellent people management skills, great cross-functional collaborator, passionate, motivated and can drive from strategy to execution while bringing others along
• Bachelor's Degree (localization, business, linguistics, or with equivalent experience)
• Proven effectiveness at delivering summary updates, reports and impactful presentations at the executive level.
• Experience managing and onboarding linguists and contractors
• Proven ability to improve localization strategy, while diving deep into tactical details to accomplish tasks
• Curiosity for language, culture, regional nuance, and the desire to continually build empathy. A strong team player in a multilingual/multicultural environment
• 10+ years professional related work and hands-on localization program management working on language launches, content, and program operations
• Annual budget management skills/experience
• Experience working in Agile development environments
• Experience working across time zones and cultures
• 6+ years management experience in large, multiple organizations; Experience managing and growing a localization team.

What’s Good To Have

• Experience in consumer based software as a service product expansion is a plus.
• Fluency in a non-English language and/or experience in the job search industry is a plus.
• Master’s degree in Localization, Business Administration, Project management or related field is a plus

Under San Francisco's Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered for the position.

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