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Senior Facility Manager Jobs

Company

SMS Assist, LLC
Address , Chicago, 60611
Employment type FULL_TIME
Salary
Expires 2023-11-28
Posted at 9 months ago
Job Description
Job Summary
The Senior Facility Manager (SFM) provides oversight to operational teams managing all day-to-day facilities activities for their customer’s portfolio within an assigned region. The SFM must be able to work in a fast-paced environment, prioritize multiple tasks, consistently make effective decisions under stressful conditions. The SFM must establish strong customer relationships and develop effective and consistent communication with customer. This position is responsible for the team’s overall performance and for meeting or exceeding assigned operational and financial goals. The role is responsible for maintaining a strategic view of business objectives and a “continuous improvement” mindset that seeks to optimize processes and procedure to enhance business performance. Additionally, this position is responsible for creating and developing relationships with internal and external clients.
Responsibilities
  • Assists in the development of and frequently uses analysis tools in our propriety database to identify service trends and implement best practice strategies for both internal and client business processes; uses insights from data to identify opportunities and drive continuous improvement
  • Manages operational teams servicing clients of high strategic value to SMS assist in order to deliver results that consistently meet or exceed client expectations in terms of operational and financial performance
  • Mentors Facility Managers to continuously develop their professional knowledge, operational proficiency, and leadership ability to improve performance and prepare them for increasing responsibility
  • Uses KPIs and other quantitative indicators as well as judgement and qualitative observation to review and assess the performance of Facility Managers and CSRs; provides informal in-stride counseling and formal feedback at prescribed intervals
  • Supervises Facility Managers and CSRs to ensure that they are enforcing the highest standards for quality, accuracy, and adherence to SMS Assist policy
  • Develops systems and processes to identify potential issues prior to client escalation and works with operational teams to ensure they resolve high priority issues; escalates only the most sever issues to senior department leadership, and raises them alongside actionable recommendations for solutions
  • Assist team in managing the complete work order life cycle from creation to resolution
  • Assists department leadership in the development and implementation of data tools to measure, track, and set standards for team performance; enforces adherence to these goals and standards
  • Develop key client relationships; collaborate with key stakeholders in markets to devise solutions to client issues
  • Performs ad-hoc projects and other duties as assigned
  • Work cross-functionally with other teams to manage vendors in region(s); make strategic decisions about capacity planning and fulfillment of services
  • Closely monitors the operational and financial performance of all assigned operational teams to identify the root causes of process, approach, and/or program deficiencies; recommends resolutions to increase the client’s operational and financial efficiency
  • Ensures confidentiality of internal and external data
  • Holds Facility Managers and CSRs accountable for managing the client’s facilities budget within the assigned portfolio to the client’s financial benefit
Professional Skills
These are the professional skills we would expect from an individual fully established in this role.
  • Teamwork – Proficient
  • Organizational Awareness - Proficient
  • Relationship Management - Advanced
  • Analysis - Advanced
  • Learning Agility - Proficient
  • Written Communication - Proficient
  • Customer Service- Proficient
  • Negotiation – Advanced
  • Verbal Communication - Proficient
  • Process Orientation - Proficient
  • Prioritization - Advanced
  • Problem Solving - Advanced
Role Specific Skills
  • Computer Skills: Proficient in Microsoft Word, Excel, PowerPoint, Outlook required
  • Familiarity with Tableau or other data visualization packages a plus
People Management Skills
  • Proficient in all people management processes, including recruitment, performance management and reward
  • Proficient in engaging a team through communication, processes, personal impact and influence
  • Proficient in building, growing and developing a team; including department structure design and resourcing
  • Proficient in coaching and developing individual team members to reach their potential
Qualifications
Minimum Qualifications
  • 1-2 years of people management experience
  • 6 + years of facilities management experience
  • Client relationship management skills
  • Communication and organizational skills
  • Bachelor’s degree or equivalent facilities management experience
  • Experience with managing multiple vendors for day-to-day work order management and small to large capital projects
Other Relevant Qualifications
  • Experience in facilities management, maintenance management, or building engineering, maintenance trades, or related fields a plus
___________________________________________________________________________________
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.
SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.
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