General Manager Jobs

Pay: $200000.00 per year - $225000.00 per year

At Great Wolf, the General Manager is responsible for all aspects of operations at the lodge. The GM is an ambassador for the Great Wolf Brand who also provides leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction.

Essential Duties & Responsibilities

• Leads all Lodge Directors to accomplish objectives through on-going coaching and mentoring
• Ensures the resort maintains a safe, secure, and healthy environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
• Champion for guest satisfaction and works with department leadership to investigate and resolve any issues with patrons and/or staff
• Ensures the resort meets financial objective by yield management; forecasting requirements; oversees the preparation of the annual budget; reviews scheduling expenditures; analyzes variances; initiates corrective actions
• Communicates job expectations; plans, monitors, appraises, and reviews and takes any corrective actions on the job contributions for all departments
• Works with Directors to develop financial strategies by estimating, forecasting, ensuring each department is staffed appropriately for any revised forecast, and anticipating requirements, trends, and variances; aligning monetary resources; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances
• Identifies requirements and resource utilization; studying available technology; conferring with engineering consultants; completing cost-benefit studies; estimating costs
• Facilitates weekly director's meeting and communicates necessary information to resort Directors
• Enhances resort reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Maintains customer confidence by ensuring all customer opportunities are followed up on
• Ensures departments adequately enforce all policies, procedures and Traditions
• Ensures the resort meets and/or exceeds Brand, Federal, State, and local safety and sanitation guidelines and regulations
• Partners with the community to establish beneficial partnerships
• Ensures guest services operational objectives by monitoring and correcting individual performance when necessary
• Ensures resort organizational strategies align to brand objectives
• Prepares information and recommends strategic plans and reviews; prepares and completes action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
• Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the Great Wolf Resorts handbook

Basic Qualifications & Skills

• Successful completion of criminal background check and drug screen
• Minimum 5 years leadership in hospitality at department/division director level
• Minimum 2 years developing and implementing annual budgets; forecasting revenues and expenses, and generating plans to meet expected margins
• Demonstrated proficiency in Microsoft Office suite
• Bachelor's degree in Hospitality, Business, related field; or equivalent combination of education and experience

Desired Qualifications & Traits

• Attention to detail and ability to exceed quality standards
• Significant customer service experience
• Multi-tasking ability
• Enthusiastic and positive energy
• Strong Financial Acumen
• Strong problem solving and organizational skills
• 1+ year experience as Assistant General Manager and/or General Manager in hospitality/resort setting

Physical Requirements

• Able to bend, stretch, and twist
• Able to lift up to 20 lbs.
• Able to stand or sit for long periods of time