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Senior Continuous Improvement Qms Project Manager

Company

Quest Diagnostics
Address , Tucker, 30084, Ga
Employment type FULL_TIME
Salary
Expires 2023-07-13
Posted at 11 months ago
Job Description
Overview:
This position will lead a variety of continuous improvement and process improvement projects and teams to apply Quest Management System (QMS) principles and tools to ensure Quest Diagnostics is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction. This position will also be responsible for coaching others to learn and apply QMS principles and tools to their daily work.

The Quest Management System (QMS) is Quest Diagnostics’ approach to using a set of proven tools and methodologies to drive successful execution of, and results from, key initiatives and day-to-day work. It is the structured way we manage, lead, and solve problems. It is built on 7 practices:
  • Breakthrough management and Hoshin planning
  • Project management
  • Customer insights and solutions development
  • Management approach & governance
  • Process management
  • Continuous improvement
  • Change management
Quest Diagnostics follows a 10-step approach to continuous improvement that is also consistent with the world reknown Project Management Institute (PMI)’s 5 phases of projects: Initiate – Plan – Execute – Monitor – Close.
Responsibilities:
  • Leads projects and working teams to effectively initiate, plan, execute, monitor, and close projects
    • Leads projects
      • Leads projects through issues, roadblocks, and problems
      • Acts as a change agent to drive teams toward success
      • Guides team members to perform through issues and constraints
    • Owns projects
      • Owns the timeline, budget, resource constraints, and deliverables / results
      • Shifts between the big picture and the small-but-crucial details
      • Is prepared to roll up their sleeves and work through detailed issues
    • Manages projects
      • Ensures all appropriate tools are completed and used effectively (e.g., charter, gantt chart, status updates)
    • Communicates
      • Actively communicates with project sponsors and stakeholders
      • Establishes regular points of communication
      • Manages sponsor and stakeholders expectations
    • Delivers the expected results
  • Works with local team members to instill effective daily work management behaviors, such as daily metric review
  • Establishes regular points of communication
  • Works with functional and site leaders as a thought leader to create future state improvement roadmaps with clear executable plans that are in line with the business strategies improvement needs
  • Documents business processes
  • Leads efforts to implement Process Control and Management (process definition, documentation, ownership, metrics, and monitoring systems)
  • Completes required continued learning
  • Leads QMS Training Classes
  • Ensures all appropriate tools are completed and used effectively (e.g., charter, gantt chart, status updates)
  • Is prepared to roll up their sleeves and work through detailed issues
  • Acts as a change agent to drive teams toward success
  • Manages projects
    • Ensures all appropriate tools are completed and used effectively (e.g., charter, gantt chart, status updates)
  • Manages sponsor and stakeholders expectations
  • Guides team members to perform through issues and constraints
  • Owns the timeline, budget, resource constraints, and deliverables / results
  • Coaches other employees on the use of various tools, concepts and practices foundational to QMS in order for Quest Diagnostics employees to build self-sufficiency, sustainability and scalability
  • Applies continuous improvement tools and techniques, as well as other QMS principles and tools, toward a variety of medium-sized projects
  • Works with local team members to identify and prioritize continuous improvement opportunities
  • Contributes toward building a grass-roots culture of continuous improvement
  • Communicates
    • Actively communicates with project sponsors and stakeholders
    • Establishes regular points of communication
    • Manages sponsor and stakeholders expectations
  • Owns projects
    • Owns the timeline, budget, resource constraints, and deliverables / results
    • Shifts between the big picture and the small-but-crucial details
    • Is prepared to roll up their sleeves and work through detailed issues
  • Leads projects
    • Leads projects through issues, roadblocks, and problems
    • Acts as a change agent to drive teams toward success
    • Guides team members to perform through issues and constraints
  • Shifts between the big picture and the small-but-crucial details
  • Actively communicates with project sponsors and stakeholders
  • Leads projects through issues, roadblocks, and problems
  • Facilitates workshops and targeted improvement events to help teams quickly achieve strategic objectives
  • Participates in Communities of Practice
  • Delivers the expected results
Qualifications:
Physical and Mental Requirements:
  • Frequent walking and/or standing.
  • The normal performance of duties may require lifting and carrying objects
Knowledge:
  • Demonstrated ability to influence business leaders
  • Demonstrated experience leading changes
  • Demonstrated data analysis skills
  • General knowledge of Hoshin and breakthrough planning
  • Demonstrated ability to develop strong relationships with others
  • Demonstrated experience in core continuous improvement tools
  • Demonstrated experience using structured problem-solving skills: uses a systematic, disciplined and data-driven approach that identifies the root causes of various issues and designs solutions to resolve them
  • Demonstrated experience with process management
  • Demonstrated experience leading projects from initiation to completion
  • Demonstrated experience facilitating discussions or workshops
  • Demonstrated understanding and experience in continuous improvement, process management, or system thinking (4 to 6 years)
  • Basic knowledge of VOC tools & some DFSS tools
Skills:
  • Able to learn new concepts rapidly
  • Creative
  • Negotiation skills
  • Advanced in Microsoft Excel
  • Problem solving skills
  • Interpersonal skills
  • Ability to handle multiple projects simultaneously
  • Composed
  • Persistent
  • Results-oriented
  • Comfortable with Microsoft PowerPoint and Project
  • Able to work independently with little supervision
  • Skilled in Microsoft Word
  • Decision making skills
  • Planning and organization skills
  • Effective written and verbal communication skills across multiple formats: formal presentations, meetings, conference calls, e-mails, and memos
  • Comfortable with statistical analysis

EDUCATION
Bachelor’s Degree
LICENSECERTIFICATIONS
Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints)
QMS Continuous Improvement Certification (internally provided - completed within 18 months of entering into the role)(Required)
QMS Platinum Level Core Practitioner Training (internally provided - completed within 18 months of entering into the role) (Required)