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Senior Business Operations Analyst
Company | SoFi |
Address | Jacksonville, FL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-08-16 |
Posted at | 9 months ago |
Employee Applicant Privacy Notice
- Project leadership and involvement
- Develop and interpret information that assists management with conclusions, policy formulation, management of growth projections, and other managerial functions
- Analyze data from various sources to compile a comprehensive picture of the overall business operational performance
- Develop performance measurements and analytical tools to improve operations
- Ensure adequacy and accuracy of reporting by applying business knowledge and data investigation
- Develop periodic reports on a wide range of strategic and tactical research
- Define specifications for reporting and partner with the Engineering team to develop or improve performance-measuring capabilities
- Develop recommendations and prepare written and oral presentations to senior management
- 2-5 years’ experience in an operational analyst position or equivalent
- Some statistical modeling and research design experience
- BA/BS Degree required
- Ability to provide clear and concise feedback
- Experience preparing and presenting reports, forecasts, trends, and recommendations to the team and senior management
- Must have stellar written, oral, and visual communication skills for executive-level communications
- Excellent data & root cause research
- Ability to work in a very fast-paced, dynamic, and sometimes ambiguous environment
- Exceptional Microsoft Excel Skills
- Proficient with SQL and Python
- Ability to meet deliverables under tight deadlines
- High attention to detail
- Experience with Tableau or similar data visualization tool
- Proven experience analyzing, interpreting, and summarizing complex data as it relates to financial services
- Demonstrated Leadership skills
- Experience with financial services analytics
- Experience with contact center and customer service quality analytics/reporting
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