Senior Associate - Digital Product Management

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The Enterprise Platforms Loyalty & Benefits organization is looking for a talented and experienced Senior Associate Digital Product Management to help drive the transformation of our existing rewards platform in a Product Owner role.
You'll be working in an Agile software development environment with other Product Owners and Engineering teams to prioritize the backlog, develop user stories, and collaborate across stakeholders to deliver on loyalty initiatives. You will lead a scrum team that is focused on uplifting and building out new capabilities for our back-end bonus qualification systems. You will consult with business and engineering partners to articulate outcomes and expectations, tie initiatives to key metrics, and drive consensus around Minimum Viable Product (MVP) definitions. You'll work with execution teams to ensure delivery of high-quality and timely software products. A key part of this role will be to build and foster a culture of agility and product ownership in close partnership with technology and business teams.
The Loyalty & Benefits Platform is part of the larger Enterprise Platforms Center of Excellence where product, engineering and delivery resources have been organizationally brought together to improve speed to market and further unlock value across core capabilities. Loyalty & Benefits Platform serves a broad set of products and solutions across the enterprise that require close collaboration with colleagues who develop new card products, digital channels, marketing operations, membership rewards, co-brand programs, card benefits, insurance, analytics, operations excellence and servicing. We focus on powering both new product offerings as well as existing ones to build highly configurable core capabilities as it relates to account attributes, customer enrolment, offer & program set-up, qualification, tracking, redemption, fulfillment, channel & partner integrations of various Loyalty & Benefits products for our customers. Aligning to AXP’s framework for winning, we create the world’s best loyalty & benefit experiences for our customers with a team of passionately productive software product, engineering and delivery talent using agile practices to build highly available, nimble, extensible & modern applications collaborating across the enterprise.
Key Responsibilities:

• Ensure that the team always has a healthy backlog of prioritized stories available to be worked
• Be an active team member in mitigating impediments impacting successful team completion of Release/Sprint Goals
• Keep abreast with Agile/Scrum best practices and new trends
• Deep engagement and consultation with various architects, products owners, and business teams to understand current and future needs
• Provide vision to the Agile development team and stakeholders throughout the project and create requirements
• Actively manage the team backlog by ensuring it is reviewed continuously, represents the most valuable items for delivery, and includes customer feedback
• Communicate and build consensus across multiple teams in creating solutions.
• Build and actively manage a product backlog of features and capabilities that are refined and prioritized in close collaboration with the engineering and business teams
• Collaborate on release plans and set expectation for delivery of new functionalities
• Full participation in and support of agile practices and scrum ceremonies
• Maintain team’s roadmap and vision
• Collaborate with other team members to define business requirements to meet the end users’ needs through one-on-one, small and large-group interviews about technology and system concepts
• Engage in day-to-day activities with the development team i.e., providing feedback and clarity on stories
• Translating features into prioritized user stories in tight coordination with other Product Owners

Minimum Qualifications:

• Familiarity with Jira, Rally, Confluence, Gitlab
• Familiarity with agile and scrum software development methodologies
• Problem solving, project management and analytical skills; ability to prioritize and complete tasks
• Bachelor’s Degree required (or comparable experience) in Business or Computer Science disciplines (preferred)
• Excellent communication and collaboration skills to consult with various stakeholders and define optimal requirements
• High degree of personal organization
• Knowledge of Loyalty Programs and associated products is desirable
• Shows individual initiative, proactiveness and personal accountability
• Ability to establish and maintain effective working relationships with all levels within the organization, including external partners
• 3 years of experience working on/with software development teams

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Non-considerations for sponsorship:
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Considerations for sponsorship:
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.