Senior Asset Protection Specialist

Department: JDMS Asset Protection
Post End Date:
Position Type: Employee
Position Reports To: District Asset Protection Manager
Position Supervises: N/A
Pay Level: 15
FLSA Status: Non-Exempt

Protect company assets by effectively executing safety, inventory recovery and theft reduction programs. Assist with reducing lost inventory, time, and assets and monitor surveillance equipment and systems. Identify, observe and apprehend shoplifters and others (internal or external) involved in criminal activity impacting the company. Support district Asset Protection (AP) managers in the implementation and oversight of AP initiatives. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions

• Identify/resolve conditions and behaviors that affect shrink, safety and profitability by auditing for compliance and communicating awareness
• Support district AP managers in the execution of asset protection initiatives
• Partner with law enforcement and prepare case reports for criminal prosecution and complete thorough reports on all AP related activities; testify in court and labor hearings on behalf of the company
• Conduct internal and external investigations and report findings to appropriate stakeholders; apprehend individuals involved in illegal acts
• Test functionality of store asset protection equipment (EAS, Lane Hawk, CCTV, etc.) during store visits
• Comply with all federal, state and local laws, as well as company policies and procedures
• Travel to locations throughout the division and maintain ability to work a varied schedule and on weekends
• Conduct physical security checks; make recommendations to prevent loss and improve profitability
• Coach and provide feedback/skill development support for AP specialists and provide input on performance reviews
• Ensure the implementation and effectiveness of asset protection strategies at store level
• Serve as a district and division liaison to identify and develop solutions and heightened awareness of asset protection opportunities
• Work closely with the organized retail crime (ORC) investigator to identify training opportunities for AP specialists related to identifying booster activity and conducting booster interviews
• Review AP case management system entries weekly for completion, accuracy and integrity; coach AP specialists on reporting and decision making
• Must be able to perform the essential job functions of this position with or without reasonable accommodation
• Assist in recruiting, screening, selection, training and scheduling of AP specialists in conjunction with district AP managers
• Conduct plainclothes surveillance to detect internal and external loss within a store environment
• Physical demands include, but are not limited to, frequently standing and/or walking for long periods of time

Minimum Position Qualifications

• Excellent oral/written communication skills
• Exceptional customer service skills
• 2+ years of retail AP experience
• High School Diploma or GED
• Ability to diffuse confrontational situations
• Demonstrated ability to train others and maintain integrity, honesty and professionalism

Desired Previous Experience/Education

• Any multi-store AP experience
• Operational knowledge of CCTV systems
• Bachelor's Degree
• Wicklander Certification

Leadership Behaviors: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click here.

Education Level: High School Diploma/ GED Required
Required Travel: Up to 100%
Required Certifications/Licenses: None
Regions: Mountain

JOB LEVEL 16B

Salary Range $21.05 to $31.63

Incentive Target $1,700.00

States: Colorado; Alabama; Alaska; American Samoa; Arizona; Arkansas; California; Connecticut; Delaware; District of Columbia; Federated States of Micronesia; Florida; Georgia; Guam; Hawaii; Idaho; Illinois; Indiana; Iowa; Kansas; Kentucky; Louisiana; Maine; Marshall Islands; Maryland; Massachusetts; Michigan; Minnesota; Mississippi; Missouri; Montana; Nebraska; Nevada; New Hampshire; New Jersey; New Mexico; New York; North Carolina; North Dakota; Northern Mariana Islands; Ohio; Oklahoma; Oregon; Palau; Pennsylvania; Puerto Rico; Rhode Island; South Carolina; South Dakota; Tennessee; Texas; Utah; Vermont; Virgin Islands; Virginia; Washington; West Virginia; Wisconsin; Wyoming
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