Selling Associate-Avenue At Forsyth

Description

The Selling Associate drives sales growth by flexing into multiple areas of the store including selling, cashiering, processing, replenishing, setting floorsets and/or cleaning. Serving the customer is always top priority regardless of work area. The Selling Associate will likely spend the majority of their time in two of these skill areas and will have the opportunity to learn other skills as needed.

Key Responsibilities:

When assigned to the sales floor:

• Drives store sales and growth by personally selling to customers
• Proactively engages with customers, reads cues and responds effectively
• Converting returns, offers and other promotions into larger sales
• Provides customers with the perfect bra fit by asking effective questions

When assigned to the cash wrap:

• Processes merchandise to be floor ready and maintains back room and under stock to brand standards
• Replenishes merchandise to brand standards to ensure product is placed on the sales floor and available for purchase
• Assists with other projects as needed including markdowns, re-tickets and the mark out of stock process
• Recovers cash wrap selling zone and “go-backs”
• Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale
• Assists with maintenance of back room and under stock, including merchandise and non-merchandise, to brand standards to enable efficient replenishment
• Executes floorset proficiently
• When assigned to processing and replenishment:
• Understands and adheres to brand standards
• Reinforces customer buying decisions at checkout and encourages purchase of additional items
• Builds customer loyalty by opening Victoria’s Secret Angel Cards (US only) and through customer email and phone capture
• When assigned to floorset activity:

All associate roles at Victoria’s Secret are responsible for:

• Driving top line store sales results and growing the business through action and productivity
• Assisting in housekeeping of sales floor and communicating maintenance issues
• Understanding and adhering to visual merchandising brand standards
• Understanding and demonstrating Company values
• Reinforcing store strategy to reduce shrink
• Setting personal goals and tracking individual and team performance to the goals
• Supporting all activities related to providing a safe working environment
• Taking initiative to recover and replenish merchandise, so it is available to sell
• Keeping an awareness of, and building personal capability in, loss prevention
• Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our "Best at Bras" culture
• Creating customer awareness of programs available to them, (i.e. Victoria’s Secret Angel Card (US only), phone and email capture) to build customer loyalty, when applicable
• Preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures

Qualifications

• Has a healthy, competitive spirit, while maintaining a team focus
• Exhibits an authentic desire to exceed the customer’s expectations
• Schedule flexibility that includes evenings, weekends, holidays, and non-business hours
• Is resilient and bounces back quickly from setbacks
• Pursues opportunities to take on more responsibility
• Proven ability to meet or exceed goals preferred
• Seeks out coaching from leaders and peers to improve productivity; leads own learning
• Demonstrates a sense of urgency

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.