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Security Officer- Overnight Jobs

Company

Scottsdale Plaza Resort
Address , Paradise Valley, 85253, Az
Employment type FULL_TIME
Salary
Expires 2023-10-06
Posted at 9 months ago
Job Description
Compensation Type: Hourly Highgate Hotels:
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.
Location:

An authentic Arizona experience awaits at the Scottsdale Plaza Resort, where 40 lush acres and 50,000 square feet of flexible event space provide a perfect, palm-lined retreat for family getaways, business meetings and milestone celebrations. Five pools, a full-service salon and day spa, and nearby championship golf set the stage for memorable experiences framed by elegant Spanish Mission-inspired architecture, fragrant gardens filled with desert flowers, and stunning views of Camelback and Mummy Mountain.
Overview:
The Safety and Security Officer is responsible for providing protection and communication with hotel guests and employees. He/she is also responsible for patrolling hotel premises to maintain security, detect and report fire, security and safety hazards and/or violations of Highgate Hotel’s rules and regulations. This position is for the overnight shift.
Responsibilities:
  • Respond to altercations, and investigate.
  • Maintain an awareness of legal limitation of position (local, state and/or federal ordinances).
  • Use proper radio etiquette at all times.
  • Maintain and review daily activity log.
  • Assist during medical emergencies.
  • Access secured areas for authorized personnel.
  • Challenge suspicious persons.
  • Provide escorts to persons carrying money, or other requests.
  • Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks.
  • Investigate assault complaints.
  • Complete Incident/Accident reports in a clear and concise manner.
  • Administer Heimlich Maneuver and or First Aid/CPR as necessary (certification will be provided as needed).
  • Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel.
  • Assist guests to their rooms or assist guest’s w/entry into their rooms according to hotel standards.
  • Maintain confidentiality with respect to guest and employee incidents
  • Monitor employees as they enter and exit the building.
  • Check ID of visitors/employees as necessary.
  • Issue and inventory pagers, radio equipment and keys on a daily bases, if applicable.
  • Patrol area to insure that areas are secure and free of unauthorized persons and disturbances.
  • Have knowledge of hotel and guestroom locking systems.
  • Document all deliveries.
  • Monitor TV cameras, if applicable.
  • Check safety hazards.
  • Respond to emergency situations, including medical, security, guest complaints, etc.
  • Administer First Aid/CPR as necessary.
  • Assist outside agencies, as necessary, to maintain effective liaison.
Qualifications:
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Ability to climb and descend stairways and run.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Must be able to maintain confidentiality of information.
  • High School diploma or equivalent and/or experience in a hotel or related field preferred.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Ability to stand during entire shift.
  • Must be able to cross-train in other hotel related areas.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Ability to physically deter individuals who pose a threat to employee and/or guests
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
  • Perform other duties as requested by management.
  • Flexible and long hours sometimes required.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Attend all hotel required meetings and trainings.