Seasonal Field Operations Agent, Nashville

Who we are
AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.
What we are looking for
As a Seasonal Field Operations Agent, you will support the management team in all the day to day operational activities related to our AvantStay properties in the designated area. You will ensure a superior guest experience by auditing properties, maintaining supplies, and responding to concerns in a timely fashion. This position does require close proximity to the market and will require frequent travel to various sites within the designated area.
This is a seasonal position with a target start date of 6/5/23 and an end date of 10/1/23.
Must reside within a short drive of our vacation rental properties in the Nashville area.
What you’ll do
You will be responsible for the following duties and responsibilities, which may not be an exhaustive list:

• Reporting to the Area Manager and performing assigned, routine, and manual tasks and providing support as directed.
• Conducting regular inspections of properties within your designated area to ensure compliance with AvantStay standards and regulations.
• Responding to issues or requests via emails, calls, texts, Slack messages, and tickets from guests or homeowners in a timely and effective manner, providing excellent customer service, and appropriately escalating the matters to the Assistant Area Manager or Area Manager as the main point of contact for the guest or homeowner.
• Frequently traveling to various properties within the designated area to support operations and ensure compliance.
• Performing minor housekeeping or routine rental maintenance tasks as needed, such as changing linens, moving furniture, assembling products in the homes, cleaning, changing light bulbs, troubleshooting cable, or addressing wifi issues.
• Maintaining inventory and stock supply and ensuring that each market property has the necessary supplies and equipment to function effectively.

Requirements

• Must reside in the designated area.
• Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast paced environment
• Business needs dictate hands on in market presence.
• Ability and available to work weekends, holidays, and with an overall flexible work schedule to fit current business needs
• Access to reliable transportation and a valid driver’s license
• Ability to spend a majority of working time standing, walking, and driving to properties.
• Basic skills in Microsoft Office (Excel, Word & PowerPoint); Knowledge of Salesforce a plus
• Experience in Hospitality and/or Real Estate are a plus
• 1+ year of hospitality or customer-facing experience
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull, and lift more than 25 lbs.

Benefits

• Professional development stipends
• Mileage Reimbursement
• Employee Assistance Program
• This is a seasonal position with a target start date of 6/5/23 and an end date of 10/1/23
• Fitness Reimbursement
• Health/dental/vision insurance
• 401K retirement savings plan
• Discounted stays at our properties
• Perks at work
• 8 company observed holidays per calendar year
• The role has an hourly pay of $20
• Sick leave and a generous PTO policy, including volunteer and quarterly mental health days
• 8 weeks of parental leave after 3 months of service with the company

When you join AvantStay
You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
Diversity, Equity, Inclusion & Belonging
Diversity is at the heart of everything we do - that is why we are committed to making AvantStay one of the most diverse, equitable, and inclusive workplaces on the planet. We're a proud participant of Pledge LA, an organization that believes that Los Angeles will become the most diverse and civically-engaged tech hub in the nation. Our members, tech companies, and VC firms or accelerators based in Los Angeles are committed to increasing their level of community engagement and improving diversity, equity, and inclusion within their organization and investments.
We hold ourselves accountable daily to have our company reflect our surrounding community, which celebrates diversity. We intend to foster an environment where our team is comfortable to be who they are and stand for what they believe in.
No soliciting from staffing agencies. Thank you!