Scheduling/ Service Bdc Representative

Are you interested in getting into the car business? Are you looking for a family and team atmosphere with room to advance throughout your career? The Basil Family Dealerships has the perfect position for you. Come join the largest family-owned dealer group in WNY as a Service BDC Representative.

The Scheduling/ Service BDC Representative takes incoming and outgoing calls to customers based on needs such as recalls and past due scheduled maintenance. You will be setting service appointments for customers for our Service Advisors.

Individuals with experience in hospitality, bartending, insurance sales, call centers, and retail have a high rate of success in this role.

Benefits:

• Paid volunteer hours
• Work/Life Balance
• 401K with employer match after 1 year
• Ongoing training and advancement opportunity
• Affordable Medical Benefits (health, vision, dental)
• Special employee pricing on vehicles and parts
• Paid Holidays
• Paid Time Off
• Weekly Pay

Location: Now accepting applications for all 10 locations!

Scheduling/ Service BDC Compensation: $18.00-20.00 per hour (based on experience)

Schedule: Full Time Five-day work week – Rotating Saturdays- No nights or Sundays!

BDC Representative-Scheduling Job Duties and qualifications:

• Project a friendly and helpful demeanor while answering questions and inquiries from guests, and providing general or related vehicle sales information.
• Work in close proximity with other BDC Representatives in a team based environment.
• Set appointments, following up with any “no show” guests, updating and relaying job statuses to other departments.
• Comfortable in a high paced, competitive environment.
• Facilitate timely follow up on all internet leads as directed by management and/or procedures.
• Handle all guest inquiries immediately with a focus on 100% guest satisfaction.
• Exceptional Oral and Written Communication Skills via phone, one-on-one and online are a must.
• Communicate effectively with our guests via phone, internet, or text.
• Utilize detailed scripts provided by the dealership in addressing guest inquiries and concerns to meet the dealerships and manufactures objectives.
• Proficient in basic math and writing skills.
• Proven customer service track record or clear desire to provide next level customer service.

The Basil Family Dealerships are a proud EOE.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our dealerships stronger. If you share our values and our enthusiasm for the automotive industry, we encourage you to explore a career at Basil.

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