Scheduling Agent Jobs

Description:

The role is responsible for scheduling installation appointments and maintaining the schedule of the field technicians to ensure all assigned projects are completed timely.

Requirements:

Essential Duties and Responsibilities:

• Handle communication between technicians and builder clients regarding appointments and schedules
• Coordinate and schedule local and remote technician appointments for builder accounts.
• Create floor plans for low voltage installation
• Perform other duties as assigned.
• Providing customer service to builder clients with progress updates via phone and email
• Update client profiles
• Audit floor plan work orders with purchase orders to ensure all installed items are being invoiced

Qualifications and Education Requirements:

• Excellent telephone and computer proficiency (Office 365 – Word, Excel, and Outlook)
• Must be able to clear a background check and drug screening
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Minimum 2 years’ experience in customer service
• Ability to work independently and to carry out assignments to completion within standard accepted practices.
• High school diploma or GED required
• Associate degree preferred
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.

Other Preferred Skills/Abilities:

• Ability to interpret floor plans
• High degree of initiative
• 2+ years in a service/technician scheduling environment
• Home building industry experience
• Technical aptitude
• Meticulous organizational skills

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone.
• Ability to sit at a computer terminal for an extended period of time.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards

Work Environment:

• Office Setting
• Moderate noise (i.e. business office with computers, phone, printers, and light traffic)

Benefits:

• Life Insurance Options
• 401(k) w/company match
• Positive work culture with opportunities for advancement and growth
• Long Term Disability Options
• Monday - Friday daytime work schedule (no nights or weekends)
• Paid Time Off Program - Start accruing PTO your first week!
• Eight Paid Company Designated Holidays
• Free Alarm Monitoring
• Employee Assistance Program
• Health, Dental and Vision Insurance options that start the 1st of the month after 60 days of employment
• Employee Discount
• Short Term Disability Options