Salesforce Administrator Jobs

POSITION SUMMARY:

The Salesforce Administrator will support the development, implementation, oversight, and strategic integration of uAspire’s Salesforce system across each of these departments. uAspire currently leverages Salesforce for complex data and relationship tracking across all of its departments from programmatic implementation and evaluation to fundraising, marketing, and business development. This position is responsible for the management of uAspire’s Salesforce instance and related information systems, ensuring the collection, migration, and maintenance of high quality program, development, and operations data. They will work closely with each department to maximize use of the Salesforce platform and build cross-departmental reporting mechanisms that support strategic decision making and program impact.

The ideal candidate will have technical expertise of Salesforce, coupled with a deep understanding of data management and a passion for contributing to a mission driven organization and team. They will have a keen ability to introduce new, efficient approaches to data collection, reporting, and analysis across diverse departments, paying close attention to quality, efficiency, and ongoing user needs. As uAspire continues to grow, this position will have the opportunity to build new systems that support the evolving needs of a data-driven and analytical organization.

KEY RESPONSIBILITIES:

Systems Administration

• Stay up-to-date with new features/system enhancements coming from Salesforce; recommend and manage implementation of new functionality as needed
• Document and maintain protocols and procedures for Salesforce and third-party applications
• Create and maintain Salesforce users, roles, profiles, security settings, custom objects, record types, fields, and page layouts to meet staff access and data security needs
• For all data integrity processes, embody a hyper-focus on ensuring that new systems and processes “stick” across all Salesforce users, meaning they are user-friendly, well thought-out, intuitive, and meet the evolving needs of end users in their design and implementation
• Develop and monitor process/flow automations, dashboards, and reports
• Lead and support on cross-departmental data uploads to ensure accurate, consistent data, and monitoring syncs from external data sources.
• Collaborate across departments to vet new vendors and third-party applications to ensure they meet the needs of the organization and system requirements, and work with vendors to install, update, and troubleshoot as needed

Project Management

• Regularly assess and solicit new opportunities to align organizational data needs with Salesforce’s offerings, and lead follow-through on ideas as plans are approved by department/organizational leaders
• Manage consultants to ensure the project meets the organization’s needs, the delivery is on-time, and we are within the project’s budget
• Lead project management of all Salesforce related projects through an organization-wide prioritization process and take projects through full project management cycle
• Recruit, vet, and onboard Salesforce consultants to lead a new project to integrate finance work into Salesforce

Training & Support

• Manage user feedback and troubleshooting systems, resolving troubleshooting issues as they arise
• Develop and lead on-going training of all Salesforce users
• Facilitate weekly cross-departmental Salesforce meetings to identify, build out, and test tools that enable us to use Salesforce to effectively track data and enhance student- and practitioner-level impact.
• Regularly solicit and respond positively and proactively to feedback from staff across all departments regarding their experiences with Salesforce

QUALIFICATIONS & EXPERIENCE:

We understand that people gain skills through a variety of professional, personal, educational, and volunteer experiences. We encourage candidates to review the key responsibilities and qualifications below. If you believe you have the transferable skills necessary to fulfill the responsibilities of this role, we encourage you to apply.

• Learning & Growth Mindset: actively seeks to expand technical skills and expertise; relishes feedback; has ability to continue problem solving after making mistakes.
• Problem Solving: frames and breaks down business problems by absorbing and understanding multiple perspectives; listens for underlying needs, above and beyond taking statements at face value; ability to and enthusiasm for analyzing, assessing and deconstructing information to pinpoint problems and subsequently research and identify potential solutions.
• Effective Communication Skills: has willingness to absorb and understand before reacting; has customer service orientation to respond positively and proactively to changing needs of diverse users; uses clear and effective language in group and individual settings; modulates level of technical detail and explanation based on audience skill level.
• Project Management: able to assess complexities and dependencies of projects; breaks work down into tasks, timelines, and owners, and can keep work moving on target through peer management; makes iterative adjustments as needed; ensures clear communication of progress, deliverables, and adjustments to those involved. Experience working with technology consultants is preferred.
• Committed to Equity: has a passion for working and participating in an organization dedicated to ensuring a diverse, equitable, and inclusive work environment; recognizes ways that race and other identities (historically and presently) intersect and play out in the work, especially for our students and community members; continually able to hear, reflect, and act on feedback re: identity and equity with the aim to learn.
• Salesforce Expertise: has experience and comfort using CRMS with at least 1 year experience as a Salesfroce admin, ideally using NPSP. Comfortable with Salesforce Administrative tasks including: creation and manipulation of fields, objects, page layouts, reports, dashboards, flows, and processes; management of data imports; build out of user profiles, permissions, and security settings (while not every candidate may not have deep expertise in all areas, we are looking for someone who is comfortable with the majority of them). Salesforce Administrator certificate and experience in NPSP and Lightning preferred.

ANTICIPATED START DATE: October 16,2023

COMPENSATION: The salary range for this position is $70,500 - $81,100. Salary commensurate with experience and education.

STATUS: Exempt, full time; Remote. Preference given to candidates based in a uAspire geography (CA, MA, NY). Due to contractual obligations, candidates must be based in continental United States.

CLASSIFICATION: E

REPORTS TO: Sr. Manager of Information Systems

About Uaspire

Organization Vision: uAspire envisions a society where structural obstacles are removed from postsecondary pathways for systematically oppressed students so they can experience an improved quality of life for themselves and future generation

Organization Summary: Our mission is to improve the economic mobility of underrepresented communities by creating financial solutions to diverse educational pathways.

• Consulting: We collaborate with partners to assess their needs and offer uniquely designed solutions in the areas of content development, program improvement and systems change, by leveraging our financial aid expertise, student-advising experience, and student-centered research.
• Training & Technical Assistance: We equip partners with the knowledge and confidence to navigate the financial aid process with their students by curating engaging trainings and student-centered resources.
• Student Advising: We guide students, families, and communities to navigate complex financial aid systems in pursuit of equitable access to affordable postsecondary pathways through in-person and virtual advising.
• Scholarship & Emergency Aid: We commit to placing money into the hands of students allowing them to use these funds to cover tuition bills and other unexpected expenses.
• Policy: We advocate for institutional, state, and federal policy change to transform financial aid and higher education systems, based on our students' lived experiences.

uAspire is an equal opportunity employer, fully committed to achieving a diverse and inclusive workplace that embraces and encourages applicants of every background. The company’s policy regarding equal employment opportunity means that all decisions regarding recruitment, hiring, benefits, wage and salary administration, scheduling, disciplinary action and termination will be made without unlawful discrimination on the basis of sex, gender, race, color, age, national origin, religion, disability, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, citizenship status, pregnancy or maternity, veteran status, or any other status protected by applicable federal, state or local law. If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to

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