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Salesforce Admin Assistant (Remote)

Company

IT Associates
Address Chicago, IL, United States
Employment type CONTRACTOR
Salary
Category IT Services and IT Consulting,Software Development
Expires 2023-07-08
Posted at 11 months ago
Job Description

Salesforce Administrative Assistant

14+ Month Contract

Location – Remote (CST or EST)


Our client is seeking a Salesforce Admin Assistant to work under the direction of the Director of Operations and Sales Operations Data Analyst and who will be responsible for triaging Salesforce tickets and requests


  • Create new reports and respond to ad hoc reports as needed
  • Grant/remove and maintain user licenses
  • Resolve existing Salesforce requests by implementing a proof-of-concept solution in the QA environment using Salesforce capabilities
  • Identify and gather requirements from users and stakeholders
  • Take ownership of new tickets as they enter the queue
  • Produce supporting documentation when needed
  • Data migration into Salesforce from other sources, including other Salesforce instances
  • Data entry projects, including building Quotes in CPQ
  • Work in collaboration with and assist the Salesforce Administrator to deliver technical solutions that leverage our existing business workflows and Salesforce functionality
  • Design, create and maintain new fields and declarative automation


EXPERIENCE:

  • Knowledge of Salesforce products and their functionalities
  • Salesforce certified administrator or Salesforce advanced administrator certification
  • Experience in declarative development, such as workflow rules, process builder, flow builder
  • Extensive experience in the administration and maintenance of Salesforce systems including Sales Cloud, Service Cloud
  • Proven work experience as a Salesforce Administrator or similar role