Sales & Marketing - Community Manager I - Remote

• Job Type:Contract

Posted about 5 hours ago

:

**Fluency in Spanish and/or French HIGHLY desired

Working Conditions:

• Hours/shifts could vary between the hours or 8:00am-10:00pm CST depending on assigned schedule.
• Working from home 100%. Not required to work on-site.
• Role requires some weekend (consecutive Saturday/Sunday) shifts between 8:00am-10:00pm depending on assigned schedule.

:

• The value lies in the community manager serving as a hub and having the ability to connect personally with consumers (humanize the company), shepherd and provide feedback to various departments internally (consumer services, brand, legal, tech support, marketing, IT, etc.).
• The community manager could be responsible to communicate with multimedia communication channels when necessary, including phone, email, and live chat or mobile.
• The community manager is responsible for overseeing multiple K-C brands within a sector/category, and ensuring that internal and external customers receive the best, most effective, integrated and efficient customer experience available.
• The community manager will implement the social media approach of managed brands, manage engagement and interactivity with the consumer audience, and foster a positive consumer experience.
• This role coordinates with external inter-agency teams (including PR, digital and media), as well as internal brand, ITS and consumer services teams to support their respective missions, ensuring consistency in voice and cultivating a strong social brand.
• The community manager will manage owned social media sites, engage with consumers in social media both proactively and reactively, and will act as the external voice of the company and specific brands while simultaneously acting as the voice of the consumer internally.

Duties:

• Keep up-to-date on social media trends and best practices.
• Interact with consumers in our owned social media channels using social media management software and related tools.
• Interface with counterparts in the development of social media best practices.
• Contribute in creating FAQs, consumer responses and other social media brand content to support ongoing brand activations.
• Participate within channels that the organization will be using in order to have firsthand knowledge of all opportunities within each platform.
• Participate in the development of agile marketing content based on monitoring social media, flagging opportunities and formulating plans with the inter-agency and internal teams.
• Support the development, management, and maintenance of social media initiatives.

Qualifications:

• For example, the Community Manager would be responding to something on Facebook, Twitter, Instagram, Amazon, etc. to answer questions or concerns.
• Candidates have potential to create social media posts and other marketing content.
• A minimum of 1-2 years of experience is typically expected in entering this position.
• While part of this position is marketing, we are looking for someone that has some sort of customer service experience (risk management) along with marketing.
• A bachelor's degree is REQUIRED and there are no exceptions.
• They may be working with sensitive subjects and will need to have great business acumen.
• Part of this position is working on various social media platforms to engage customers and monitoring the social media accounts including being proactive to issues that come up.
• Content creative copywriting and/or editing experience desired.
• Fluency in Spanish and/or French HIGHLY desired.
• Candidate should hold a Bachelor's degree, preferably in a relevant discipline (i.e. PR, journalism, communication, marketing or other relevant areas), and/or demonstrated equivalent ability and experience in the targeted area.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.