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Company | Best Buy |
Address | Florence, KY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Human Resources Services |
Expires | 2023-07-26 |
Posted at | 10 months ago |
The Best Buy Consultant focuses on providing our customers with dedicated service, consultation, and basic design solutions. They have skilled expertise in complex solutions across multiple product categories and services. Best Buy Consultants help our customers in stores through appointments or walk-ins. They are responsible for meeting customers’ current needs and building future opportunities.
- Maintains relationships with other employees across channels through coaching and supervision to ensure a smooth process with consultants.
- Supports customer interaction from pre-call and walkthrough to installation and post-sale follow up.
- Delivers solutions across every channel of Best Buy with a full understanding of all sales and transactional systems.
- Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
- Navigates services and solutions of Best Buy capabilities to pair customers with the appropriate level of sales support from Consultants to Designers and Account Managers as needed.
- Seamlessly incorporates knowledge across all categories to build broader, more impactful solutions.
- Supports projects from start to finish while acting as a liaison for customers throughout their journey.
- Coordinates "My Team" system for customers to see projects from initial vision and development to delivery and installation.
- Connects customers with appropriate experts within the organization.
- Guides customers through complex solutions across multiple product categories and services in home, in-store, and virtually.
- Must be at least 16 years of age
- 1 year of experience building complex solutions in sales, customer service, or related fields
- 1 year of experience selling in premium products, luxury brands, and/or custom design environments
- 1 year of experience in Customer Relationship Management (CRM)
- 1 year of leadership experience in related field or military leadership equivalent
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